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Jive is now GoToConnect!

More than a name change, GoToConnect addresses your crucial needs to have a truly unified, cloud-based phone and meeting solution that lets your organization do business from anywhere on any device.


Get a Toll-Free Phone Number for Your Small Business

Provide nationwide toll-free service to add value and convenience for customers.

How does a toll-free number work?

Commonly used in the United States and Canada, toll-free phone numbers use certain prefixes that are associated with a free calling line. Rather than regional or city-specific area codes, the toll-free numbers include toll-free codes, such as 800, 877, 888, 886, and others. The toll-free numbers are assigned by a service provider called the “Responsible Organization” (RespOrg).

The FCC has established rules and regulations about toll-free numbers. One FCC requirement is that toll-free phone numbers must be portable. This rule means that a toll-free number subscriber can move their number to a new service provider (RespOrg).

Toll-free numbers are free of charge for customers when they are making the call within a country like the United States. Callers can use landlines, cell phones, or a VoiP phone system when making toll-free calls. There are charges for the caller if they call a toll-free number from outside of the country.


The advantages of toll-free numbers

A toll-free business number or vanity phone number provides a key competitive advantage.

National Presence

A toll-free number enables businesses to convey their legitimacy and removes the perception of being only a small or local business. Additionally, having a toll-free number for your small business is an invitation for your audience to easily connect with your company to make purchases via phone calls or get customer or tech support for free.


Distinct Communications Channels

As a small business, you might use your cell phone number as your business number. By getting a free business number, you can separate your personal phone number from your company phone number, and help you keep personal and business calls separate. Having these distinct communication channels can help create a more professional image for your brand.


Access to Sophisticated Analytics

Free numbers can help your business acquire marketing research since it’s simple to add extensions to a toll-free number. By designating a specific extension for a Facebook ad, a print ad, etc., companies can easily assess the profitability and performance of specific marketing strategies, mediums, or campaigns.


Value-Added Feature

Providing another communication option for your customers is a way to respond to their desire for choices. With a toll-free number, your customers can decide if they call you, or if they use one of your other options like email or chat.

Why choose GoToConnect?

GoToConnect is a cloud-based PBX platform that provides your small business with a powerful, scalable, and affordable way to enhance communications, collaboration, and productivity between you and your customers or your team.

In-Demand Features

From caller ID, custom greetings, and voicemail to call forwarding and international calls, your GoToConnect business phone number can get you features that allow you to increase your reach, speed responsiveness, and deliver an enhanced customer experience.

Reliability and Scalability

GoToConnect's solution has proven to go the distance in terms of always-up reliability and top-rated performance for businesses of all sizes. The cloud-based platform has been built to scale with businesses that need to add functionality for rapidly growing teams and additional locations.

Flexible Work Environment

Whether you have multiple locations or scattered remote workers, GoToConnect has the tools and features that accommodate all types of working environments. From audio and video conferencing to functionality for an auto attendant, call forwarding, and hot desking, GoToConnect helps you work from anywhere, anytime.

Number Porting

When you move to GoToConnect, you can transfer your existing business telephone number or vanity number, including area code, from your current provider and bring it to GoToConnect. Transferring an existing telephone number means you won't have to spend time or money to produce new business collateral like advertising, business cards, and marketing materials to alert your customers and prospects.

Cloud PBX

Our cloud PBX (Private Branch Exchange) system delivers low startup costs and fast deployment, getting you up and running in less than a day. Cloud-based technology eliminates bulky hardware so your team members can work from anywhere, using any device they choose. Plus, it is highly flexible and easy to reconfigure, allowing you to add or reduce capacity as your organization changes.

Mobile and Desktop Apps

GoToConnect transforms your phone system into a desktop and mobile platform so it can travel with you or any of your team members. Access your GoToConnect voice, video, text, and chat features everywhere you need them with GoToConnect Mobile, GoToConnect Desktop, and GoToConnect Web.

Other features


Call Forwarding

Forward your extension to any cell phone, landline, or co-worker.

Learn more


Virtual Fax

Send and receive unlimited faxes from your email inbox.

Learn more


Mobile Apps

Take your business communications with you on your iOS or Android device.

Virtual Voicemail

Listen to voicemail messages from anywhere – internet, mobile device or outside line.

Learn more


VoIP Calling

All employees can answer a call, place it on hold and have someone else pick it up.

Learn more


Hosted PBX

Get a single cloud-based communication platform for voice, chat, text, and meetings.

Learn more

Frequently asked questions

Is porting possible for my toll-free phone number?

Yes, porting is possible, so you don't have to get a new number if you switch service providers. We have a number transfer form and can port your existing toll-free phone number once we complete the number transfer process.

Can I have a local number and a toll-free number as part of my GoToConnect account?

Yes, you can log in to your GoToConnect account and add more telephone numbers. It's common for businesses to have a toll-free number and a local number to provide access for customers on a local and national basis.

Can I send text messages with a toll-free number?

Yes, you can send and receive unlimited texts from a toll-free number. There may be some limitations on the type of texts that can be sent, including those that contain images. Please visit our text message page for more information.

Is it possible to use the toll-free number as the CallerID on outgoing calls?

Yes, your toll-free business number will show as the caller ID when you make outgoing calls through your GoToConnect desktop or mobile app.

Is it free to call a toll-free number from a cell phone?

Toll-free numbers operate differently when a cell phone or mobile device is used instead of a landline. Calling a toll-free number from a cell phone is only free if you have an unlimited cellular plan. If you have a per-minute cellular plan, then calling toll-free numbers will use the minutes available in your plan. Should you go over those minutes while calling a toll-free number, you will be charged for those additional minutes.

What does it cost me to have a toll-free number?

The per minute rate is $0.019/minute for all incoming calls using a toll-free number.

Unified Communications & Collaboration. All Unified in the Cloud.

Discover what happens when the best in cloud communications meets the best in cloud collaboration.