GoTo Connect Customer Experience (CX)
Effortless customer connections in one CX platform
The most comprehensive suite of AI-powered customer experience tools, offering unbeatable value.
calls a day
award-winning
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Everything your business needs to easily connect with customers
Maximize productivity, customer experiences, and insights with robust AI features
- AI Receptionist: This add-on augments human interactions by automating tasks across digital and voice channels.
- Admin GoPilot: Smart AI-powered support directly within GoTo Connect’s admin interface.
- Call Summaries & Transcriptions: AI-powered summaries of each call along with an accurate, full transcription.
- Sentiment & Topic Detection: Gain instant clarity and deeper understanding from every customer interaction.
- Messaging Assistant: Automatically generates content based on prior interactions for fast, tailored SMS responses.
AI-enhanced tools
Phone system
Omnichannel
Data-driven insights
Unified administration
Simplify customer communications on every channel
GoTo Connect CX puts all the channels you need into one simple, comprehensive platform that’s easy to deploy and easy to manage. Get a hands-on demo and see how GoTo Connect CX’s AI-enhanced admin and customer experience tools can enrich your customer service.
How the world uses GoTo Connect CX
Deliver exceptional experiences to drive sales and build loyalty
- Purpose-built – GoTo Connect for Automotive is a solution that solves your dealership's unique challenges.
- Robust CRM integration capabilities – Easily leverage customer data to deliver personalized interactions at every customer touchpoint.
- Omnichannel across all devices – Engage across multiple communication channels to provide exceptional customer experiences.
Automotive
Education
Healthcare
Government
Retail
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- Agent and supervisor dashboards, historical and real time reports
- Agent softphone, monitoring and coaching tools
- Advanced reporting and integrations
- Sentiment analysis, topic monitoring, AI summaries, and transcriptions
FAQ
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Build better customer connections with our CX platform
See how GoTo Connect CX can delight your customers and drive business growth.