Boost customer satisfaction and create more engagement

Get an all-in-one, AI-powered customer experience solution that makes teams more productive and interactions more valuable.

GoTo Connect's award-winning Complete CX platform.

Your all-in-one customer communications solution for driving business growth

  • Small business owner using GoTo Connect Complete CX tools with ease.

    100+ phone features

    Get an award-winning phone system with AI-powered customer communication tools.
  • GoTo Connect Complete CX allows users the ability to work seamlessly across voice, webchat, SMS and more.

    Essential channels

    Provide seamless experiences with voice, webchat, SMS, social, and video in one place.
  • GoTo Connect Complete CX enables users to gain more insights with analytics.

    Valuable insights

    Drive performance improvements with analytics and streamlined dashboards.

One customer experience platform for the entire team

Unlock peak performance

  • Make informed business decisions with real-time analytics and reports
  • Coach agents and improve interactions with listen and whisper modes, plus call recording
  • Reduce hold times with callback queues
  • Improve call resolutions with intelligent call routing
GoTo Connect Complete CX enables managers to unlock peak performance.

Deliver better results with AI

Easily gauge customer satisfaction using AI Chat Analysis. Quickly assess customer emotions during interactions with AI-powered sentiment ratings to find gaps in your customer service. Learn more about AI Chat Analysis.

Better understand customer interactions using AI Chat Analysis, available with GoTo Connect Complete CX.

Optimize team performance with actionable data

Easily improve customer interactions with advanced analytics and real-time reporting. Get a high-level overview, then drill down into individual performance with call volume and team views. Team dashboards let you monitor performance and KPIs for the entire team.

GoTo Connect Complete CX offers advanced analytics to track call outcomes, performance and more.

Make collaboration smoother between teams

Create more productive experiences with all your customer communication channels in one place. Route customer calls to the right person at any time, and share customer history and details with the entire team. With everyone on the same platform, communicating with SMEs and internal specialists to create better customer service is quick and easy.

Route customer calls and follow-ups with GoTo Connect Complete CX.

Setup in minutes. Manage with ease.

Easily configure call flows with our drag-and-drop dial plan editor, assign access permissions, and manage settings – all in one unified admin portal. No IT team needed. Plus, consolidating to a single vendor saves you considerable time and money.

GoTo Connect Complete CX's consolidated dashboard saves you time and money.
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See all our features

Download our datasheet to discover everything GoTo Connect Complete CX has to offer.

"We’re able to reach more people in one day now than even just a year ago — what we’re able to get done with [GoTo Connect Complete CX] is so much better for us."
Nicole Hash Operations Team Lead, Stand For Animals
Read the Case Study
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    Low bandwidth usage and distributed cloud architecture keep you up and running.
  • #1-rated support

    Our 24/7 customer support is #1 on the most trusted independent review sites.
  • Top-notch security

    Enterprise-grade security features and compliance with standards like SOC 2 Type II and GDPR keep your data safe.

Create easier-than-ever customer interactions

See how GoTo Connect Complete CX elevates your customer experience.