Customer Experience (CX) Platform
Everything your business needs to easily connect with customers
The most comprehensive suite of customer experience tools all within one solution, offering unbeatable value.
Make every conversation count
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One Solution
A simple, yet comprehensive CX platform that centralizes customer communications through one unified experience. -
Best of both worlds
Our award-winning phone system + all the digital channels you need to connect with any customer, from anywhere -
AI-powered
Equip every employee with cutting-edge AI capabilities to boost productivity, delight customers or speed up admin.
Award-Winning Phone System
100+ powerful phone features to power your business growth
A customizable softphone. Unlimited call routing. Powerful integrations. Advanced call routing with dial plan editor. Auto-attendants. SMS functionality. And more. GoTo Connect has everything you need to communicate with customers and make every conversation count, wherever that conversation takes place.
Digital Channels with a Centralized Inbox
All the digital channels to connect with any customer, anywhere
Enable new digital channels and engage with more customers, faster, across Whatsapp, social, SMS, web chat, and more. Ensure you never miss a message and the ability for any of your team to pick up where another left off by centralizing all of these conversations into one, easy-to-use, shared inbox. With our customer experience software, you can even create personalized AI-powered SMS campaign in just a few clicks.
AI-Enhanced Admin Tools
Let GoTo's co-pilot handle the hard work for you
GoTo Continues to make IT easy with our new virtual assistant, GoPilot, built directly into the admin interface. With deep links, quick deployments, and smart navigation, this fully integrated chatbot empowers your admin with more knowledge and control to streamline operations and increase self-serve capabilities. Ask questions and get answers within seconds to set up queries, support resources, demo videos, and much more.
Advanced Reporting & Insights with AI
Deliver outstanding customer experiences with data-driven insights
Uncover actionable insights and optimize customer experiences with AI-powered analytics. Our call transcription, summarization, and intelligence tools transform raw call data into data-driven strategies, ensuring every interaction drives customer satisfaction and business growth.
Admin System
Make managing customer communications easy
GoTo Connect’s unified administration puts all the setup, controls, reporting, and monitoring within a single, easy-to-manage solution. Access all of your phone system and CX settings from one location, including dial plans, ring groups, chat queues, chat assistants, campaigns and more. Easily add, remove or make bulk configuration changes, manage your integrations, or deep dive into extensive reporting around your staff activity, customer interactions, or device health.
See all our features
Download our datasheet to discover everything GoTo Connect CX has to offer.
FAQ
Everything your business needs to easily connect with customers
See how GoTo Connect CX can delight your customers and drive business growth.