August 2024

See what’s new at GoTo

Create effortless customer experiences with over 40 new offerings, capabilities, and enhancements.

Greatest & Latest August logo.

Untangle the customer journey
with GoTo

Unify your tech tools for a more connected, efficient business

GoTo Connect brings all your favorite tech tools together, breaking down silos and creating a powerful, integrated platform. Say goodbye to jumping between applications and screens – your customer data flows smoothly, all in one place. Manage every customer interaction from one central hub, streamlining your workflows and delivering an exceptional customer experience.

Screenshot of GoTo Connect Integrations, showing how it brings all your favorite tech tools together.

Communication and Collaboration

Find new ways to collaborate and enhance your customer experiences.

  • Screen showing WhatsApp as the newest addition to our multichannel lineup, and connect with customers on the world’s most popular messaging platform. GoTo Contact Center

    WhatsApp Channel

    Connect with customers on the world’s most popular messaging platform.

    Only available in select countries
    Learn More
  • Screens showing a real-time overview with AI Topic Flags, which track and analyze key topics in customer communications. GoTo Contact Center

    AI Topic Flags

    Track and analyze key topics in customer communications.

    Only available in select countries
    Learn More
  • Screen showing how to easily create professional sound clips with AI by simply typing out your script. GoTo Connect

    Text-to-Speech AI Sound Clips

    Easily create professional sound clips with AI.

    Only available in select countries
    Learn More
  • Screens showing a transcription overview via a call and never miss a detail with call transcriptions. GoTo Connect

    Call Transcriptions for Call Reports

    Never miss a detail with call transcriptions.

    Only available in select countries
    Learn More
  • Screen showing a quick overview of seamlessly integrating your communication workflow with Zendesk. GoTo Connect

    Zendesk Integration

    Seamlessly integrate your communication workflow with Zendesk.

    Only available in select countries
    Learn More
  • Screen showing a quick overview of ServiceNow with GoTo Connect for effortless workflows. GoTo Connect

    ServiceNow Integration

    Sync ServiceNow with GoTo Connect for effortless workflows.

    Only available in select countries
    Learn More
  • Screen showing the closed captioning (beta) enhance meetings with real-time audio transcriptions. GoTo Meeting

    Closed Captioning (Beta)

    Enhance meetings with real-time audio transcriptions.
    Learn More
  • Screen showing the new standard for webinar hosting and management, enabling frictionless, engaging virtual events with our new experience. GoTo Webinar

    New Standard Webinar

    Host and manage frictionless, engaging virtual events with our new experience.
    Learn More
  • Screen showing the Interprefy integration that breaks down language barriers. GoTo Webinar

    Interprefy Integration

    Break down language barriers with Interprefy.
    Learn More
  • Screens showing a streamlined customer conversations inbox with a complete conversation history. GoTo Customer Engagement

    Inbox Conversation History

    Streamline customer conversations with complete conversation history.

    Only available in select countries
    Learn More
  • Showcasing that user able to host webinar sessions anywhere, on any device via GoTo Webinar. GoTo Webinar

    Host Webinars on Mobile

    Host webinar sessions anywhere, on any device.
    Learn More
  • Screenshots showing GoTo Connect personalize every conversation right from the start with screen pops. GoTo Connect

    Screen Pop for Voice Calls

    Personalize every conversation right from the start with screen pops.

    Only available in select countries
    Learn More

What else is new?

Previous releases

  • G2 Leader 2024 badge.
  • G2 Easiest to Use Winter 2024 badge.
  • Trust Radius Most Loved 2024 badge.

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