GoTo Connect for Retail 

Retail success starts with smarter connections, better communications, and exceptional customer experiences. 
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GoTo Connect is an all-in-one platform designed to meet the communication needs of retail businesses.
Transform your retail business with AI-driven customer experiences
Deliver exceptional service, turn leads into loyal customers, and simplify operations with GoTo Connects All-in-one AI powered platform. 
A florist communicates with customers and manages orders for their flower shop using GoTo Connect's multi-channel tools.
Transform retail operations
Take your retail business to the next level with an award-winning phone system and multi-channel communication tools, built to simplify operations and deliver excellence.
A female customer is delighted with the shop's service because of its high responsiveness and always-on availability.
Enhance customer experiences
Build lasting loyalty with customers through personalized follow-ups, scheduled callbacks and always-on, responsive support across every channel.
Two business owners easily manage their business with GoTo Connect's AI-powered tools and multi-channel communication features.
Empower retail service teams
Equip your retail teams with AI assistants, web chat, and other powerful engagement tools to deliver faster, smarter, and more personalized customer experiences.
All-in-one, AI-powered cloud communications platform 
Streamline how you connect, engage, and build customer relationships—anytime, anywhere. 
A chat interface showcasing an effective interaction between a business owner and a customer through a modern, cloud-based phone system across multiple channels.
Modernize retail communications 
Our scalable, award-winning cloud phone system streamlines service and boosts collaboration. 
A screenshot illustrating how a business owner contacts a customer seamlessly using multiple communication channels, including VoIP phone system.
Easily engage customers 
Connect with customers effortlessly across email, WhatsApp, web chat, and SMS with our intuitive multi-channel platform. 
GoTo Connect Center enables businesses to maintain always-on availability and deliver seamless customer service responses.
Always-on, 24/7 Customer Service 
Help your team deliver faster, smoother support with a contact center that offers complete visibility into customer interactions. 
One communications platform for your retail business 
Featured retail integrations 
Simplify retail operations with integrations that improve workflows and efficiency. 
Salesforce logo.
Salesforce
Empower your Salesforce experience with GoTo Connect’s integration experience, utilizing workflows to stay connected and informed.
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HubSpot
Empower your Hubspot experience with GoTo Connect’s integration experience utilizing workflows to stay connected and informed.
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Zoho CRM
The Zoho CRM integration with GoTo Connect helps businesses provide a better customer experience for inbound and outbound phone calls.
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ServiceNow 
Empower your experience with GoTo Connect and ServiceNow by utilizing workflows to stay connected and informed.
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Why retailers choose GoTo Connect  

"In all honesty, it’s not very often I can take a process, system, or tool, share it with the entire business and not get any complaints. But that’s exactly what happened with GoTo Connect. Even our established employees embraced the change!"
Evan Casey
Head of Customer Service, Umart
Umart logo.
See More Success Studies

Safeguard every interaction

Safeguard every interaction with GoTo Connect’s multi-layered security, industry-leading tools, and robust data protection, ensuring your information stays secure while you enjoy peace of mind.
Badges of AICPA SOC 2, AICPA SOC 3, and BSI C5 certifications highlighting compliant security measures.
Features built for exceptional customer experience
Voice, Video, Web Chat
Streamline communication into one system — call, text, web chat, and fax from the same number.
Attendant Console
Easily handle incoming calls, call routing, and transfers in one consolidated hub.
Unified Admin
Streamline management with all your communications settings in one place
Integrations
Connect your preferred CRM tools seamlessly.
Virtual Fax
Send and receive faxes online without a machine or separate phone line.
Mobile App
Use the top-rated GoTo app to make calls and meetings on mobile, desktop, or web.
Reporting & Call Recording
Train team members and resolve disputes with comprehensive call recordings.
SMS Node for Dial Plans
Send automated text responses and app download links to callers.
Campaign Registration & 10DLC
Register in the GoTo Admin Portal to ensure compliance (10DLC).
Call Source Tracking
Track source of incoming calls through our partners to measure ROI.
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Partner ROI Reports
Access partner ROI reports to demonstrate value and ROI.
Mobile App Attribution
Track all activity in your CRM and ensure mobile adoption.

See all our features

Download our datasheet to discover everything GoTo Connect has to offer your retail business.

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FAQs
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Enhance your customer experiences today
GoTo Connect helps your retail business stay connected, streamline operations, and deliver great service that keeps customers coming back. 
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