Get 100+ enterprise-ready phone features, plus AI-powered customer communications.
Create smoother experiences with WhatsApp, SMS, social, voice, video and web chat in one place.
Collaborate seamlessly with shared customer details and contact history in one place.
Bring all your customer interactions from channels like WhatsApp, social, SMS, and web chat into a single, easy-to-use, centralized inbox. The 360° view of previous conversations ensures higher-quality and personalized responses.
With multiple team members all working together, you’ll be able to optimize performance and work as efficiently as possible.
In just a few clicks, you can easily set up SMS campaigns that allow for more interactive conversations with your customers.
Personalize every SMS with our AI-powered messaging assistant, send reminders, and even schedule campaigns in advance. Segmenting customers lets you deliver tailored messages that resonate and boost engagement.
*SMS functionality varies by region
Connect with your customers through WhatsApp, the messaging app they already know and love. Now you can manage conversations from anywhere, personalize every interaction, and listen to audio messages on the move.
Experience the power of multi-channel communication without the complexity and reach more customers, faster. Centralize your customer interactions and boost satisfaction with WhatsApp in your shared inbox.
Exceed customer expectations and make sure no customer slips through the cracks by engaging with customers where they are.
Address social media inquiries on platforms like Instagram and Facebook and supercharge your customer service with GoTo Connect Customer Engagement.
Offer immediate, engaging, and more personalized assistance for a better user experience. Respond to inquiries promptly and effectively with real-time, two-way communication – and boost sales with a powerful tool that makes upselling, cross-selling, and promoting your special offers easy.
Gather valuable feedback and insights with customizable surveys.
Our shared contacts tool maintains the most up-to-date contact lists in your customer base, so you can easily identify and reach out to your targeted customers.
Whether you have an IT team or are doing it yourself, GoTo Connect Customer Engagement is easy to deploy, easy to manage, and easy to scale. Set up in as little as one day and manage settings in one unified admin portal.
Download our datasheet to discover everything GoTo Connect Customer Engagement has to offer.
GoTo Connect Contact Center includes the functionality of Customer Engagement plus advanced reporting, AI-powered transcripts and chat analysis, manager dashboards, whisper, listen, and barge functionality, and an enhanced softphone experience.
