Customer Engagement Platform

Grow your business with easier customer communications

Centralize conversations with our award-winning phone system and multichannel customer engagement software.

Award winning GoTo Customer Engagement tools showing how to create a campaign and view survey responses.

The easiest way to communicate with your customers – on their favorite channels

  • Professional using GoTo Connect’s unified phone system on their computer while working from home.

    Unified phone system

    Get 100+ enterprise-ready phone features, plus AI-powered customer communications.

  • Young professional using GoTo Connect for multichannel experiences across devices and platforms.


    Create smoother experiences with voice, webchat, SMS, social, and video in one place.

  • Business owner reviewing customer details on tablet with colleague using GoTo Connect Customer Engagement.

    360° customer visibility

    Collaborate seamlessly with shared customer details and contact history in one place.

shared inbox

Never miss a message with one multichannel inbox

Bring all your customer interactions from channels like web chat, social, SMS, and more into a single, easy-to-use, centralized inbox. The 360° view of previous conversations ensures higher-quality and personalized responses.

With multiple team members all working together, you’ll be able to optimize performance and work as efficiently as possible.

Screen showing GoTo Connect Customer Engagement’s shared inbox highlighting a resolved customer conversation.

SMS Campaigns

Create engaging AI-powered SMS campaigns

In just a few clicks, you can easily set up SMS campaigns that allow for more interactive conversations with your customers.

Personalize every SMS with our AI-powered messaging assistant, send reminders, and even schedule campaigns in advance. Segmenting customers lets you deliver tailored messages that resonate and boost engagement.

Screen showing SMS campaign creation capabilities with GoTo Connect Customer Engagement.


Make conversations quick and easy with webchat

Offer immediate, engaging, and more personalized assistance for a better user experience. Respond to inquiries promptly and effectively with real-time, two-way communication – and boost sales with a powerful tool that makes upselling, cross-selling, and promoting your special offers easy.

Screen showing personalized webchat settings with GoTo Connect Customer Engagement.

social Media

Communicate with customers on social media

Exceed customer expectations and make sure no customer slips through the cracks by engaging with customers where they are.

Address social media inquiries on platforms like Instagram and Facebook and supercharge your customer service with GoTo Connect Customer Engagement.

Young professional using their mobile device to access social media platforms while on the go.

survey form

Gather customer feedback

Gather valuable feedback and insights with customizable surveys.

Our shared contacts tool maintains the most up-to-date contact lists in your customer base, so you can easily identify and reach out to your targeted customers.

Business customer using mobile phone to provide experience feedback using GoTo Connect Customer Engagement customized surveys.

unified admin

Set up in one day and manage on the fly

Whether you have an IT team or are doing it yourself, GoTo Connect Customer Engagement is easy to deploy, easy to manage, and easy to scale. Set up in as little as one day and manage settings in one unified admin portal.

Screen showing message assistant settings for shared inboxes and campaigns with GoTo Connect Customer Engagement.

Features built for better customer engagement

  • Conversation Tagging icon.

    Conversation Tagging

    Add descriptive tags to conversations, so they can be easily searched at any time.
  • AI-Powered Assistant icon.

    AI-Powered Assistant

    Proactively reach out to customers with AI-assisted personalized outbound campaigns.
  • Campaign Scheduling icon.

    Campaign Scheduling

    Send SMS campaigns at the perfect time. Preset and custom options available.
  • Campaign Opt-Out icon.

    Campaign Opt-Out

    Let customers easily opt-out of campaigns and messages.
  • Customer History icon.

    Customer History

    Give team members everything they need to pick up where the conversation was left off.
  • Real-Time Messaging icon.

    Real-Time Messaging

    Respond promptly to customer queries, feedback, or complaints in real time.
  • Shared Contacts icon.

    Shared Contacts

    A central hub for all your business contacts, ensuring consistency and ease of access.
  • Unified Admin icon.

    Unified Admin

    Streamline management with all your communications settings in one place.
  • Targeted Outreach icon.

    Targeted Outreach

    Send messages to large audiences in bulk with Broadcast Messaging and Campaigns.
Datasheet download icon.

See all our features

Download our datasheet to discover everything GoTo Connect Customer Engagement has to offer.

"With GoTo Customer Engagement, we can easily schedule SMS communications and centralize all our conversations in just one inbox. GoTo Customer Engagement has made it much easier for us to ensure our tenants have the important information they need as quickly as possible using their preferred method of communication."
Operations and Facilities Manager Detroit Development Co
"High turnover in retail means constant recruiting and texting is what adult candidates prefer. GoTo provides an easy-to-manage and scalable solution with a unified inbox."
Tony Cortes IT Director, Exclusive Wireless
"With GoTo  Customer Engagement creating and sending SMS campaigns is now so simple and easy! Customer engagement has changed the way we reach our customers."
Erin Brinton Owner, Pure Skin Care
  • 99.999% uptime

    Low bandwidth usage and distributed cloud architecture keep you up and running.
  • #1-rated support

    Our 24/7 customer support is #1 on the most trusted independent review sites.
  • Top-notch security

    Enterprise-grade security features and compliance with standards like SOC 2 Type II and GDPR keep your data safe.

Need more advanced engagement tools?

GoTo Connect Complete CX includes all of the functionality of Customer Engagement plus advanced reporting, AI-powered transcripts, AI chat analysis, manager dashboards, whisper, listen, and barge functionality, and an enhanced softphone experience.

Collage showing how GoTo Connect Complete CX makes monitoring performance and analytics easy for agents.

Customer Engagement FAQs

Customer engagement solutions integrate multiple communication channels and tools into a centrally managed location for your business. This helps facilitate employee collaboration, faster response times, and ensures no customers go unattended.
Investing in a customer engagement solution can help businesses integrate all their employee and customer communications together on one unified platform. Our customer engagement platform can be a great investment as it combines an award-winning cloud-based phone system with customer engagement tools like webchat, SMS, social, and surveys within one centralized platform. Giving businesses everything they need to communicate, collaborate and keep their customers happy in one simple unified solution.
A shared, centralized inbox allows your entire team to view and respond to customer messages from different channels all in a single place. When everyone can contribute, you’ll create better customer experiences – and ensure no one will ever miss a message.
Customer surveys let you collect real-time feedback from your customers, so you can make better business decisions and create better outcomes – while driving more engagement.
SMS campaigns can get open rates up to 98% and drive up to 7.5 times more replies than emails. Our customer engagement platform makes creating and managing outbound SMS campaigns easy, by automating everyday tasks with features like the SMS Dial Plan Node for personalized workflows, Scheduled Appointment Reminders, and Auto Replies for instant responses plus so much more. Helping businesses to streamline communication, build relationships and achieve effortless growth.
Our customer engagement platform is designed for businesses that are looking to boost engagement and grow through new channels like SMS, web chat, and social – but in a simple, easy-to-use solution.

GoTo Connect Contact Center is a more robust AI-driven solution designed for businesses that need to boost their customer service and sales, with comprehensive agent and supervisor tools, powerful admin controls, and advanced reporting and analytics.

Maximize engagement with streamlined conversations

Drive personalized conversations with voice, web chat, social and SMS all in one place. Get GoTo Connect Customer Engagement today.