The Pulse of Work in 2025

62% of employees say AI has been significantly overhyped, yet 86% of employees admit they're not utilizing it to its full potential.

Explore the Results

Trends, Truths, and the Practicality of AI

GoTo and Workplace Intelligence surveyed 2,500 global employees and IT leaders between February and April 2025. This global study of workplace technology and trends explores AI hype versus reality, the practical use cases, the ROI of AI, and more.

AI Hype vs Reality

Aren't very familiar with AI’s practical applications.

Say their organization offers AI tools that benefit them.

Agree small AI investments could create real efficiency gains.

Say their company has an AI policy in place.

Admit they're using AI for sensitive tasks.

Believe their companies aren't measuring the ROI of AI tools very well.

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Will AI make physical offices obsolete?

Discover the role AI could play in where people work, how employees and IT leaders feel about AI investment, and more takeaways from our study.

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On Demand: A Deeper Look at AI's Impact on the Workplace

Watch our webinar on the Pulse of Work 2025 global survey for even more insights and actionable AI advice.

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*Assumes there are 102,183,000 knowledge workers in the U.S. with an hourly wage of $43.85.
Source: Federal Reserve Economic Dataset, GoTo.

Methodology: A global survey of 2,500 workers, including an even split of knowledge workers and IT
decision-makers, was conducted by GoTo and Workplace Intelligence between February and April 2025.