The Pulse of Work in 2026

98% of IT leaders say their company is using AI, yet 87% say the outputs regularly need revisions. And it’s costing their business.
Explore the Results

The Pulse of Work 2026 banner highlighting AI adoption statistics.

Opportunity, Risk, and Responsibility in an AI-Driven Workplace

GoTo and Workplace Intelligence surveyed 2,500 global employees and IT leaders between November 2025 and January 2026. This study explores how AI has moved from an experiment to broad-scale deployment, the hidden risks of irresponsible use, and what it takes to turn AI into a real source of business value.
Infographic showing a total of 2,500 survey respondents across 10 countries, consisting of employees and IT decision-makers.
Growing Adoption vs. Growing Pains
84% of employees say their company isn’t doing enough to promote responsible AI use.
Say their company isn’t doing enough to promote responsible AI use.
56% of IT leaders say their company does not have an AI policy.
Say their company does not have an AI policy.
8 out of 10 employees admit they’re not using AI to its full potential.
Admit they’re not using AI to its full potential.
43% of IT leaders say their company isn’t measuring AI’s ROI very well.
Say their company isn’t measuring AI’s ROI very well.
$2.9 Trillion potential efficiency gains U.S. businesses have yet to capture.*
Potential efficiency gains U.S. businesses have yet to capture.*
65% of employees feel employers are failing to build their human skills as AI advances.
Feel employers are failing to build their human skills as AI advances.
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Are your employees afraid to use AI?

Employees are saving time with AI, but a growing trust gap is driving concerns, misuse, and missed opportunities.
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Three professionals collaborating on a laptop, providing two statistics: 2.3 hours per day saved with AI on average, and 83% of employees worry they'll be blamed or fired for an AI mistake.
On Demand: Our Experts Go Deeper on the Data
Catch up on our webinar on the Pulse of Work 2026 global survey for even more insights and actionable AI advice.
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*Assumes there are 102,525,000 knowledge workers in the U.S. (Source: Federal Reserve Economic Dataset) with an hourly wage of $44.08
(Source: Federal Reserve Economic Dataset), who could be saving 13 hours each week by using AI.