What is AI Sentiment Analysis?

AI sentiment analysis helps provide an increased understanding of customer satisfaction and what happens during agent interactions. Leveraging Chat GPT to extract sentiment, as well as summarize conversations, can significantly reduce the time spent analyzing agent’s interactions with customers. This helps ensure that agents are staying on track and getting back to the tasks that matter most.

Related Solutions:

GoTo Connect
Simple, secure, and built for flexible work, our cloud phone system has meetings and messaging built right in.

GoTo Contact Center
Boost engagement and customer experiences with our cloud contact center – built with small- and medium-sized businesses in mind.

Speak to an expert, get more information.

The GoTo brand offers the most validated and trusted software products in the communications and collaboration space. Find out what GoTo can do for you.