Goto connect

All-in-one business communication software

GoTo Connect is the market-leading cloud-based phone system and customer engagement software that modernizes and centralizes your conversations, making it easier to engage, persuade, and amaze your customers.

Power your business growth by unlocking impactful conversations with your customers

  • Professional using GoTo Connect phone system while working from home.

    An award-winning virtual phone system

    Enjoy enterprise-ready features without the enterprise price tag.
  • Young professional using GoTo Connect to connect with customers while on their mobile device.

    Multi-channel customer engagement software

    Connect with customers over SMS, webchat, email, social, surveys, video and more.
  • Professional happily using GoTo Connect while working from home.

    Simple setup and easy admin

    Get started in minutes with Simple Setup, intuitive admin, and award-winning support.

Whatever your needs or budget, we’ve got you covered

GoTo Connect provides a versatile suite of products and features, tailored to meet the diverse communication needs of any business, guaranteeing a perfect match for every requirement and budget.

GoTo Connect versatile suite of products contains GoTo Connect Phone System for phone, meetings and messaging, GoTo Connect Customer Engagement for phone, meetings, messaging plus engagement, and GoTo Connect Complete CS for phone, meetings, messaging plus engagement and performance insights.

Cloud-based business phone system

GoTo Connect Phone System

Grow your business with a cloud-based phone system that modernizes your communications and elevates customer experiences. Packed with 100+ powerful features like unlimited call routing, auto attendants, robust integrations and a visual dial plan editor, the GoTo Connect business phone system is easy to deploy, manage, use, and scale.

GoTo Connect Phone System's dial plan editor.

Phone system + new digital channels

GoTo Connect Customer Engagement

Connect with customers across more channels with Customer Engagement, the market-leading cloud phone system with added customer engagement tools that centralize your business communications in one place. GoTo Connect Customer Engagement helps you boost staff productivity and improve customer satisfaction with features like outbound SMS campaigns, AI assisted personalization, multi-channel shared inbox, campaign scheduling, and more.

Create and schedule campaigns and centralize your business communication all in one place using GoTo Connect Customer Engagement.

Phone system + digital channels + performance insights

GoTo Connect Complete CX

Deliver better customer satisfaction with GoTo Connect Complete CX, an AI-powered customer communication solution designed to make your teams more productive and their customer interactions more valuable. Complete CX is packed with additional features including advanced reporting, AI powered transcripts, manager dashboards, and whisper, listen and barge functionality.

GoTo Connect Complete CX includes additional features like AI sentiments and manager dashboards.

AI-powered, cloud-based contact center software

GoTo Connect Contact Center

Deliver better results with a cloud-based contact center solution that empowers agents, informs supervisors, and makes day-to-day operations simple for contact center managers and IT admins. GoTo Connect Contact Center provides a full omnichannel experience which includes phone, email, chat and WhatsApp, a full suite of API integrations, and quality management capabilities. Designed to make your team more productive and to provide a first class experience for customers.

GoTo Connect Contact Center's agent dashboard showing tech, sales, and marketing support views on one unified screen.

Delivering Business Value

With GoTo Connect, you get the right award-winning tools, features, reporting, and support – all at the right price. We build communications software for your growing business needs – today, tomorrow, and beyond. Let GoTo Connect help you deliver more value to your business and your customers – it's not just the right choice, but the easy choice.

GoTo Connect has received awards from G2 for Best in ROI, TrustRadius Best Value for Price and more.
  • 99.999% uptime

    Low bandwidth usage and distributed cloud architecture keep you up and running.
  • #1-rated support

    Our 24/7 customer support is #1 on the most trusted independent review sites.
  • Top-notch security

    Enterprise-grade security features and compliance with standards like SOC 2 Type II and GDPR keep your data safe.


GoTo Connect is a customizable, scalable, all-in-one business communication solution for growing businesses. Our award-winning GoTo Connect virtual phone system is packed with enterprise features (without the enterprise price tag) and includes unlimited call routing, dial plans, and auto attendants.

Customer Engagement allows you to centralize customer communications with multichannel functionality, and Complete CX offers additional features like AI chat analysis and advanced analytics & reporting.

View our pricing page for more information about our plans.

You can use GoTo Connect phone, video conferencing, messaging, and admin features directly on your computer or mobile device – no special phone hardware necessary. VoIP compatible phones for GoTo Connect can also be purchased here.

You can port (transfer) your current business phone number directly to your GoTo Connect account. If you’d like a new virtual phone number, you can create unlimited numbers and extensions at any time.

The number porting process depends on many factors, such as how long it takes for your current carrier to confirm the transfer.

GoTo Connect is great for small businesses looking for an integrated cloud phone system, meetings, and messages, thanks to its flexibility, cost effectiveness, and speed of deployment. Compare our plans to explore the right solutions for your team (or talk to our sales team).

Everything you need to connect with customers

Find the right solution to power your business growth.