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Customer Stories

GoTo Connect helps Liberty Tax offices ensure that customer calls are captured and answered quickly. Calls can be routed efficiently, voicemails are delivered directly to inboxes, and teams can follow up quickly when inquiries come in.

Success Story: Rohrich Automotive Group

By switching to GoTo Connect, Rohrich Automotive Group established a secure, resilient, and easy-to-manage communications foundation.

Success Story: INSURICA

Learn how INSURICA realized measurable gains in agility, resilience, and team effectiveness.

Success Story: Little Caesars

Little Caesars selected GoTo Connect to standardize communications across its corporate and franchise restaurants.

Success Story: Rick Hill Imports

Read how AI Receptionist transformed Rick Hill Imports' operations and allowed them to serve every customer opportunity around the clock.

Success Story: H2H Enrollments

GoTo Connect Contact Center is the backbone of H2H Enrollments’ customer communications, transforming employee and client experiences at every level.

Success Story: Ideal Partners

GoTo Connect’s AI Receptionist rescued lost leads and marketing investment, and improved both the customer and employee experience for Ideal Partners.

Success Story: KSV1870

The KSV1870 team decided early on to introduce webinars as a way to communicate and engage with members on a regular, interactive basis.

Success Story: ACP Holding Austria GmbH

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GoTo Webinar convinced us with a combination of functionality, stability, and ease of use – from both a sales and marketing perspective.

Success Story: National Cleaning Franchisee

Switching to GoTo Connect transformed communications across both of Jeff Hanlon's franchise locations, delivering new simplicity, reliability, and scalability for his business.

Success Story: Bob Johnson Imports

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Bob Johnson Imports, part of the expansive Bob Johnson Automotive Group, operates nine new vehicle franchises plus used car, service, and parts departments.

Success Story: Versitech LLC

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Discover why Versitech LLC chose GoTo as its business communications partner and the benefits this brought.

Case Study: MV Transportation

GoTo Connect’s AI Receptionist has delivered measurable improvements across MV Transportation’s operations.

Success Story: CPC Office Technologies

Copy Products Company deployed GoTo Connect to modernize its communications, enabling secure, flexible, and professional connectivity for its staff.

Success Story: Southern California TMS

Discover how Southern California TMS switched from an outdated phone system to GoTo Connect.

Success Story: Advanced Reconstructive Surgery Alliance

Discover why ARSA chose GoTo as its business communications partner and the benefits this brought.

Success Story: Salt Lake Express

A Roadmap to Success: How GoTo Connect Transformed a Transportation Giant

Success Story: Munch Supply, A Marcone Company

Discover why Munch Supply chose GoTo as its business communications partner and the benefits this brought.

Success Story: 1 Truck Insurance

Discover why 1 Truck Insurance chose GoTo as its business communications partner and the benefits this brought.

Success Story: Ewing Automotive

Discover why Ewing Automotive chose GoTo as its business communications partner and the benefits this brought.

Success Story: viadonau

Flexible, efficient, sustainable: GoTo Connect empowers viadonau to modernize communication and enhance remote work and mobile collaboration.

Success Story: Leigh Academies Trust

GoTo Connect modernizes phone systems for LAT, streamlining management and enhancing communication across 30+ academies.

Success Story: Blue Chip PFP

Discover how GoTo Connect empowers Blue Chip PFP to elevate client experiences and facilitate seamless operations for its hybrid workforce across diverse locations.

Success Story: LSZ

Discover how LSZ, a renowned event management company, annually connects over 10,000 decision-makers with GoTo Webinar for dynamic virtual meetings.

Success Story: Glamorgan Spring Bay Council

Learn how implementing GoTo Connect helped Glamorgan Spring Bay Council reduce costs and improve customer service.

Success Story: National Energy Foundation (NEF)

Learn how GoTo Connect has enabled National Energy Foundation (NEF) to deliver professional, efficient and reliable energy advisory services for people facing fuel poverty and cost of living challenges.

Success Story: Mainstay Underwriting

Learn how Mainstay Underwriting was able to transform their communications landscape with GoTo Connect, making it more effective & cost efficient.

Success Story: ATMC

Hear about how Australian Technical and Management College (ATMC) implemented GoTo Connect to improve their data visibility and also boost customer experience.

Success Story: King's College Victoria

Read how GoTo Connect enabled King’s College to establish flexible and secure connections between staff and with the parent community.

Success Story: Calvary Christian College

Learn how Calvary Christian College deployed both hard and soft phone systems through GoTo Connect, creating an IT ecosystem that enabled flexibility in their hybrid learning environment.

Success Story: Land Use Consultants (LUC)

Learn how GoTo Connect has simplified and strengthened communications capabilities for LUC, as well as improving the company’s dial plans and unlocking considerable cost savings.

Success Story: Small Business Association of Australia

Learn how this membership organisation used GoTo Connect to meet their clients’ diverse needs and maintain communications with them.

Success Story: Tufts Medicine

Tufts Medicine is a leading integrated health system. When it came time to adopt a different IT support solution, Tufts’ IT team knew exactly what they wanted – Rescue built by GoTo.

Success Story: Giract

Learn how GoTo Webinar enabled this leading transnational consultancy to enhance their brand visibility and ability to network.

Success Story: Mendocino Forest

Learn how Mendocino Forest Products, a leading manufacturer in environmentally certified redwood decking, saved money by implementing GoTo Connect. Find out more!

Success Story: World-renowned Car Manufacturer

Learn how GoToAssist helped this world-renowned high-performance vehicle manufacturer improve customer experience and job satisfaction.

Success Story: Boys & Girls Club of America

The right communication tools keep everyone connected – the easy way. Learn how GoTo helps organizations stay focused on what matters.

Success Story: DATAflor

Read how DATAflor AG was able to expand the range of the seminars you have on offer, relieve the burden on your employees and increase your profits with the aid of GoTo Webinar.

Success Story: Stand for Animals Veterinary Clinic

Learn how Stand for Animals leveraged GoTo Connect and GoTo Contact Center to gain back valuable time and resources.

Success Story: Simply Print

Learn how GoTo Connect helped Simply Print help more customers and ultimately increase revenue and grow their business.

Success Story: Alta-1

Learn how GoTo Connect enabled Alta-1 to shorten response time and increase overall satisfaction and flexibility.

Success Story: Durham Travel

Learn how Durham Travel utilized GoTo Connect to gain a competitive advantage in the travel industry.

Success Story: The Executive Institute

Read how GoTo Webinar enabled The Executive Institute to double its usage by members and extend its reach for its leading seminar programme.

Success Story: XING Events

Learn how with GoTo Webinar, XING Events had over 120 organizers discover the solution in the first weeks.

Success Story: PayChoice

Learn how PayChoice leveraged GoTo Connect to empower productive and secure work to continue during the COVID-19 pandemic.

Success Story: EMA Consulting

EMA Consulting transitioned to GoTo Connect to power their new work-from-anywhere model.

Success Story: DS + CO

DS+CO enhanced customer experience and audio quality with the GoTo Connect and MS Teams integration.

Success Story: Go Insurance

Go Insurance increased employee efficiency with GoTo Connect, Contact Center, and the blueButler integration.

Success Story: Certification Partners

Certification Partners enhanced customer experience, increased efficiency and reduced travel costs with GoTo.

Success Story: COSMOTE

Learn how Rescue Live Lens enables COSMOTE to resolve over 90% of calls requiring specialist support the first time.

Success Story: Kapsch

Learn how Kapsch has educed the time needed to establish the connection with the Service Desk by 2/3 thanks to Rescue.

Success Story: Al Bawani

Learn how Central has enhanced the performance of IT support for Al Bawani and enabled them to reduce costs by up to 30%.

Success Story: Landtech

Learn how Landtech delivers a seamless technical support experience to their customers with the help of remote access and support tools from GoTo.

Success Story: Fiotec

Learn how GoTo Connect enabled Fiotec to have a flexible work model for employees and save 20% in costs.

Success Story: Southern New Hampshire University

Learn how SNHU decreased average speed to answer of 1.5 minutes to just 25–40 seconds, thanks to Rescue.

Success Story: Fordham University

Learn how Rescue helped Fordham University improve same-day resolution rate from 40 percent to 75 percent.

Success Story: FUJIFILM

Learn how FUJIFILM leveraged Rescue to significantly reduce field onsite costs and raise customer satisfaction expectation.

Success Story: Evalueserve

Learn how Rescue helped Evalueserve increase customer satisfaction and enabled remote and seamless troubleshooting.

Success Story: Arise Virtual Solutions

Learn how Arise improved support staff productivity and saved approximately $48,000 per month with Rescue.

Success Story: Lenovo

Learn how by leveraging Rescue to achieve a lower handle time and a lower time to delivery of service, Lenovo saved approximately $1M annually.

Success Story: Law School Admission Council (LSAC)

Learn how LSAC reduced average support session time and saved thousands of dollars per year with Rescue.

Success Story: Motorola

Learn how Motorola uses Rescue to decrease average handle time and no fault found device returns, as well as establish consistency of service.

Success Story: Sage

Learn how GoTo Webinar enabled Sage to achieve net promoter scores (NPS) in excess of 80 for its pioneering new service, Sage Q&A Live.

Success Story: Kenco

Learn how Kenco improved quality, reduced administrative time, and cut costs with GoTo Connect, GoTo Contact Center, GoTo Webinar, and GoTo Training.

Success Story: Swansea University Medical School

Learn how GoTo Meeting and GoTo Webinar enhanced the delivery of teaching.

Success Story: Paragon Law

Learn how GoTo and Fortay Connect helped Paragon Law find GoTo Connect and GoTo Meeting for embracing new possibilities in today’s fast-changing world.

Success Story: RECI

Read how GoTo Connect provided the flexibility RECI needed to work remotely and securely from anywhere.

Success Story: ESI Technologies

Learn how ESI Technologies leveraged GoTo Connect to meet the demands of its clients in a highly competitive marketplace.

Success Story: Michael Murphy Home Furnishing

Learn how Michael Murphy cuts costs and transforms customer service with GoTo Connect cloud telephony.

Success Story: Ormsby & Rhodes

Learn how GoTo Connect enabled Ormsby & Rhodes to continue providing a professional standard of service.

Success Story: Bradshaw Taylor

Learn how GoTo Connect and GoTo Contact Centre enabled Bradshaw Taylor to fulfill its customer service promise.

Success Story: RR Software

Find out how RR Software transferred knowledge and increased customer loyalty and satisfaction using GoTo Webinar.

Customer Video: Sydney FC

Discover how GoTo helps one of Australia’s premier football clubs amplify their fan engagement and customer service experiences.

Success Story: Manaaki Whenua - Landcare Research

Learn how GoTo Webinar helped MWLR expand the reach and accessibility of the organisation's research.

Success Story: Y Whittlesea

Learn how GoTo Connect gave Y Whittlesea the tools and flexibility they needed to support employees working from anywhere.

Success Story: Deloitte

Learn how GoTo Webinar has enabled Deloitte Central Europe to significantly expand its webinar programme.

Success Story: Ayrfield Medical Practice

Learn how GoToConnect enabled Ayrfield Medical Practice to enhance its patient services and support future growth.

Success Story: Larsen & Toubro

Learn how Larsen & Toubro reduced call time and accelerated call resolution for its customers with GoToAssist.

Success Story: Benestar Group

Learn how Benestar Group is able to reach more businesses with GoTo Webinar.

Success Story: Umart

Learn how Umart increased their Net Promoter Score (NPS) with help from the quality service of GoTo Connect and GoTo Contact Centre.

Success Story: Ultimate Kronos Group

Learn how UKG relies on GoToAssist as an integral linchpin in their process for an exceptional customer experience.

Success Story: Point Loma Nazarene University

Learn how GoTo Connect and GoTo Contact Center helped shift Point Loma Nazarene University's policy on remote work.

Success Story: The Salvation Army

Learn how The Salvation Army of North Texas powered their COVID-19 relief efforts and mission with GoTo Connect.

Success Story: The Arbinger Institute

Learn how GoTo Connect and GoToAssist helped The Arbinger Institute navigate a new work-from-anywhere world.

Success Story: BMW of Murray/ Pleasant Grove

Learn how BMW of Murray/ Pleasant Grove saved time and money by unifying their communications into a single, GoTo Connect solution.

Success Story: Larry H. Miller

Learn how GoTo Connect empowered Larry H. Miller Dealerships to support more customers and deliver outstanding customer service from anywhere.

Success Story: Seminole State College

Learn how Seminole State College leveraged a complete solution to connect their college and community through the COVID-19 pandemic.

Success Story: Schwabe, Ley & Greiner

The first virtual Finance Symposium in the Germany, Austria and Switzerland region with GoTo Webinar.

Success Story: The Vocational Training Center of Mittelfranken

Learn how the Vocational Training Center of Mittelfranken chose GoTo Meeting for video meetings and online training.

Success Story: Vallejo City School District

Learn how Vallejo City Unified School District turned to GoTo Connect to power their business continuity strategy.

Success Story: DALIM Software

Learn how GoToConnect, GoTo Meeting and GoTo Webinar, has given DALIM SOFTWARE a complete online communications system.

Success Story: Allocate Software

Learn how Allocate Software leveraged GoTo Room for a world of remote working.

Success Story: Kiernan Trebach

Kiernan Trebach leveraged Central and GoTo Connect to power their business continuity and collaboration strategy.

Success Story: Voith

Learn how Voith leveraged GoTo Webinar manage international employee training and global customer contact.

Success Story: Saint Mary's College of CA

Learn how GoTo Connect supported Saint Mary's College of California in their abrupt shift to remote work amidst the COVID-19 pandemic.

Success Story: Civilserve

Learn how Civilserve, a small business faced with limited resources and an ageing telephone system, turned to GoTo Connect to increase the ease of working remotely.

Success Story: Connecting Media

Learn how GoTo Connect improves processes and efficiency whilst addressing important security factors at Connecting Media.

Case Study: Dragon 2000

GoTo Connect helps keep Dragon 2000’ staff connected, enhancing the company’s high standards of customer service.

Case Study: Henley

GoTo Connect aligns global phone networks, unlocks workforce mobility, and cuts telephony costs by 50% for Henley

Case Study: EMS Copiers

GoTo Connect flexibility, scalability and reliability help to enhance customer service at EMS Copiers

Case Study: Coltene

An easy to use collaboration software with analytics and content features made GoTo Webinar the product of choice.

Case Study: UCF Institute of Government

UCF's Institute of Government moved client events online with the help of GoTo Webinar.

Case Study: KAD Dental

This growing dental consulting agency improved call flow management with GoTo Connect.

Case Study: Bennett, Bigelow & Leedom

Learn how one law firm leveraged GoTo to increase productivity, improve connections and enable safer meetings.

Video: GoTo Customers Navigate Covid-19

Carrie Wozniak, Superintendent of Fraser Public Schools, speaking about GoToConnect

When facing a huge transition to online working and learning, GoTo customers rose to the challenge.

Success Story: CAP

Discover how the College of American Pathologists powers a global virtual lecture series to move medicine forward.

Success Story: PeopleKeys

GoTo Meeting PeopleKeys the solution they needed for easy, reliable and secure virtual trainings.

Success Story: Amazon Advertising

Learn how Amazon Advertising boosted their communications and webinar experiences with partner brands and sellers.

Success Story: Legal Aid of Arkansas

GoTo Connect helps the LAA support their community with essential features that allow the organization to run smoothly.

Success Story: Dartmouth College

Discover how Dartmouth College community was empowered to stay productive during COVID-19.

Success Story: Fraser Public Schools

Fraser Public Schools was able to continue their mission-critical work, even amidst the COVID-19 pandemic. See how!

Success Story: Mitegro

Learn how MITEGRO was able to quickly transition their in-person event to a valuable, digital experience using GoTo Webinar.

Success Story: Sheakley HR

Discover how Sheakley positively influenced closed/won business by unifying their training tools.

Success Story: AIS

Learn how AIS was able to continue with business as usual, even in the face of a natural disaster.

Success Story: American Family Insurance

Learn how GoTo Connect helped boost American Family Insurance's customer and employee experience.

Success Story: Para Los Ninos

Para Los Niños leveraged GoTo Connect and GoTo Meeting to strengthen their service and support of their community.

Success Story: Menlo College

GoTo Connect readied Menlo College for the future and next-level connectivity in the midst of COVID–19.

Success Story: One School at a Time

Learn how a school in India partnered with GoTo Gives by GoTo and GoTo Meeting to give their students the tools for success.

Success Story: Farmers Insurance

Learn how Farmers Insurance Group harvested hosted voice with GoTo Connect.

Success Story: National Holistic Institute

Learn how National Holistic Institute eased tensions with GoTo Connect.

Success Story: University of Adv. Technology

UAT seal overlaid on image of coworkers talking

Learn how UAT mastered the art of simplicity to better enable student-staff communications.

Success Story: Bridgerland College

Learn how BATC freed up time and money to invest back into their mission.

Success Story: WellSpace Health

Learn how WellSpace Health found a scalable telephone system that provides enterprise-class reliability.

Success Story: Prospera Financial

Learn how Prospera mastered effective training for a distributed client base.

Success Story: Make-a-Wish

Make-A-Wish increased productivity and happy users with GoTo Meeting's ease of use and provisioning.

Success Story: Wild Apricot

Learn how Wild Apricot actively engages their audience for meaningful web events.

Success Story: ProductPlan

ProductPlan generates increased demand, converts prospects with GoTo Webinar.

Success Story: Coalfire

Coalfire returns to GoTo Meeting after a newly-implemented solution causes their sales staff to revolt.

Success Story: Ontario Systems

GoTo Webinar gives Ontario Systems a fun, powerful way to educate prospects and customers.

Success Story: Vista Healthcare

For Vista Healthcare, GoTo Connect Contact Center proved to be an indispensable solution.

Industry Insights

Ebook: How Healthcare Teams Improved Access and Care

This ebook shares the stories of six healthcare organizations that transformed the patient experience by improving communication, access, and responsiveness.

Ebook: Don't Let Missed Calls Cost You

This ebook shares the real stories of four automotive dealerships that solved these exact problems using GoTo Connect for Automotive.

Ebook: The Pulse of Work in 2026

Our study explores how AI has moved from an experiment to broad-scale deployment, the risks of AI dependency and misuse, the role of human skills, and more.

Podcast: The Future of Less Work

Host Nirit Cohen discusses AI policy in organizations with GoTo CEO Rich Veldran.
Watch Now >

Podcast: The Future of AI and Automation

GoTo’s SVP of IT Solutions Joseph George talks practical AI with Alex Kantrowitz.
Watch Now >

Contact Center Automation

Discover how contact center automation enhances efficiency, reduces costs, and improves customer experiences.

How to Effectively Use AI For Customer Care

Outstanding customer service is now a significant factor that sets successful businesses apart.

Infographic: The Pulse of Work in 2025

Discover the role AI could play in where people work, how employees and IT leaders feel about AI investment, and more from our global study.

Ebook: Don't Gamble with Your Employment

Discover 10 essential lessons from 10,000+ UCaaS and CCaaS deployments to help you prepare, reduce risks, choose the right vendor, and ensure a smooth rollout.

Ebook: The Pulse of Work in 2025

Our global study of workplace technology and trends explores AI hype versus reality, AI practical use cases, the ROI of AI, and more.

Podcast: Practically Tomorrow

The Practically Tomorrow podcast, produced by GoTo, explores emerging tech trends in AI, customer experience, security, and more.

eBook: The New Era of Customer Service

Download our eBook today to equip your team with the knowledge and tools to deliver exceptional customer service in the digital age.

What is UCaaS? A Complete Guide

UCaaS brings together crucial communication and collaboration channels on one platform that can be centrally managed.

What is a Virtual Phone System? A Complete Guide

A virtual phone system is communication software that transmits calls through data networks. Read our complete guide.

What is a Contact Center?

A contact center serves as a customer experience platform which helps manage customer communications across various channels.

Podcast: How Small Businesses Can Grow During Economic Downturn

Join leading executives at GoTo as they share insights and actionable steps for business owners and IT leaders to help future-proof their businesses.

New Data: How Global Businesses Prepare for an Economic Downturn

We surveyed global business leaders to get their thoughts on the current economic climate and how it's impacting SMBs. Check out the results.

Report: The Future of Video Conferencing

Worker typing on laptop, with cup of coffee

No longer just a way to connect a dispersed workforce, video conferencing tools are now driving new business goals.

Report: Unified Tools in a Remote World

Learn the importance of a consolidated approach to workforce technologies in this 451 Research report.

Video: 4 Steps Toward the Cloud

Remote worker video conferencing from home with GoToConnect cloud video conferencing

Follow these expert strategies to adopt cloud-based communications built for a remote workforce.

Video: Business Continuity Fireside Chat

Join Mark Strassman and analyst Tim Banting as they discuss how COVID-19 has catalyzed the need for business continuity plans.

Remote Readiness Quiz

Woman working from home with cup of tea and laptop

Is your business prepared for the work-from-anywhere revolution? Take the quiz!

Blog: Strategic Business Continuity

Business team conducting meeting in conference room

Analyst Tim Banting evaluates how the COVID-19 pandemic has influenced how organizations think about their business continuity plans.

eBook: Meet Your Goals with GoTo

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Learn how a UCC partner like GoTo can help IT leaders achieve their top strategic goals!

Whitepaper: Business Critical Collaboration

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New research shows just how critical global CIOs consider strategic collaboration. Understand the 10 imperatives for successful UCC adoption!

Infographic: Business Critical UCC

Creative team collaborating around a laptop with GoToConnect

New research shows just how critical global CIOs consider strategic collaboration. Check out the data.

Guide: IT Buyer's Guide to UCC

Two business professionals collaborating on a laptop

Why Unified Communications solutions can't just be good - they must be GREAT!

Whitepaper: Huddle Rooms For Enterprise

Team collaborating on laptops around conference room table

Frost and Sullivan advises how to maximize workplace productivity with the perfect huddle room.

The Big Book of Webinar Stats

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Your source for webinar benchmarks and best practices.

Video: Collaboration, Modernized

Progress bar showing that 60% of organizations expect positive ROI within a year

Check out what IT leaders are saying about the future of UCC in our latest research!

Video: Win the Innovation Race

Michael Desalles of Frost and Sullivan speaking

Collaboration is a strategic growth priority for the modern business. Frost & Sullivan lends their perspective in this video.

Whitepaper: The Voice Choice

Two business professionals in a meeting with papers and laptops

Cut through the market noise and correctly identify the true cloud offerings available today.

Whitepaper: Seamless Collaboration

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Today's workforce is growing more and more distributed. Find out if you have the right collaboration tools in place to keep up.

Multiple Collaboration Solutions Cost You

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Multiple UCC solutions are costing you! How consolidating with the GoTo suite can save your business time, money and more.

The GoTo VoIP Guide

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Read why more companies are moving to VoIP, and what you should be looking for.

Whitepaper: Why Invest in Cloud Phones

Why an investment in cloud telephony can bring your business to new heights.

Guide: The 411 on UCC

Creative professionals collaborating in conference room

All you need to know about UCC: The what, why and how!

Whitepaper: Intelligent Collaboration

Sharpen your competitive edge with intelligent collaboration. New research about AI and the future of meetings.

Guide to Webinar Visuals

Person working on laptop with data graphics overlay

How to design presentations that captivate your online audience.

Analyst Whitepaper: The Innovation Race

Software companies consider collaboration as a strategic priority to turn business challenges into growth opportunities. Read the full research from Frost and Sullivan.

Insider's Guide to Webinars

Everything you need to know to conduct successful webinars.

Our Products

The Connected Clinic 2026: Unifying Care, Operations, and Patient Communications

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, fortechnology providers and enterprise organizations.

Connected Education: Driving Transformation and Safety

We've partnered with Metrigy to bring you industry research and learnings on how today's education environment demands seamless communication across classrooms, campuses, and communities.

Customer Communications: A Toolkit for Business Growth