Not choosing a true cloud solutions exposes your organization to a host of problems, including low call quality (latency and jitter), reliability issues, additional costs, and even security concerns! These challenges contribute to a diminished experience for the business – particularly to the customers you seek to serve.

To that end, businesses must choose a communications solution with DNA rooted in the benefits of a true cloud offering. Those characteristics include:

• A unique physical and multi-tenant architecture that requires no on-prem equipment
• A wide distribution of active data centers
• Microservices
• Global States
• WebRTC

This whitepaper explores each of these requirements for a true cloud solution.