Any device, any location, on-demand remote support

Now, businesses big and small can seamlessly solve just about any tech issue – from anywhere – with GoTo’s flexible, secure remote support software.

Resolve issues with quick, effective end-user troubleshooting

  • Work across platforms and support every device to keep everyone working.

    Work across platforms

    Sure, work still happens at an office desktop – but it also happens on remote desktops, on mobile, on tablets and beyond. Support every device to keep everyone working.
  • Banking-grade encryption security has your business covered.

    Prioritize security

    With teams working remotely, keeping systems and processes safe is more important than ever. Banking-grade encryption has your business covered.
  • Create support processes that really work for your business.

    Customize support

    Create support processes that really work for your business. From a chat-based help desk for small companies, to a customizable interface for enterprises.

GoTo Resolve: solving IT issues anywhere and everywhere

  • GoTo Resolve remote support software start session screen.

Because every business should offer award-winning support

With GoTo Resolve, small businesses can provide fast, consistent IT support in real time to keep employees up and running. Now, agents have the tools they need to fix issues, fast.

Rescue allows enterprises to integrate flexible, reliable remote access and support into their workflows to keep business up and running. No matter how complex the challenges, security is at the heart of every interaction.

Provide fast, consistent IT support in real time for all companies from small business to enterprise.

GoTo support products are:

  • Easy to deploy

    Our top-rated products are easy to set up and even easier to use for everyone on the team.
  • Highly compatible

    Integrations work seamlessly with your desktops, mobile devices, servers, and beyond.
  • Effortlessly reliable

    Don’t waste time on offline systems. GoTo products have 99.99% uptime.
  • Super secure

    Stay safe with banking-grade 256-bit AES encryption, multi-factor authentication, and more.

With remote support software from GoTo, you can...

Best for small businesses

Personalize and streamline the IT and employee experience

Agents choose from a modern web browser or a classic desktop console. Employees are guided through the agent join flow with intuitive visual cues. Now everyone feels supported.

Make support simpler and more cohesive than ever

With ticketing, ad-hoc remote support, and unattended remote access all in one platform, agents no longer need to switch between app windows and logins to troubleshoot issues.

Personalize and streamline the IT and employee experience and make support simpler and more cohesive than ever.

Best for enterprises

Pair the support you need with security you can rely on

When your reputation is on the line, only the highest level of security will do. Bulletproof your business with enterprise-grade security that keeps your users and your business safe.

Stay the course and keep business running smoothly

Flexible support tools fit right into your current business ecosystem. Connect seamlessly to the tools you already use with built-in integrations and robust, open APIs. 

Get the support your business needs with security you can rely on.

See what customers love about GoTo Resolve

Frequently Asked Questions

During an active session, the agent can view CPU, memory usage, logical drives, system, processes, and network information.
During a remote control or unattended session, the agent can select the monitor they want to view.

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Offer best-ever remote support. With GoTo Resolve or Rescue.

Discover the tools your business needs to solve issues fast and keep everyone moving forward.