Meet customer expectations and drive better results

Transform your business with AI-powered contact center software built to empower agents, inform supervisors and simplify operations.

GoTo Connect's award-winning Contact Center platform.

A contact center solution designed for building a better customer journey

Gain insights into your customer experience and boost team performance on every channel.

  • Professional using GoTo Connect Contact Center's unified phone system on their computer while working from home.

    Unified phone system

    100+ enterprise-grade features, a full suite of integrations, and AI-powered contact center software built to empower every agent.
  • Young professional using GoTo Connect Contact Center to track omnichannel experiences across devices and platforms.

    Omnichannel flexibility

    Easily create and track omnichannel experiences, all unified through one solution for contact center admins.
  • Manager using GoTo Connect Contact Center to review team performance and analytics using their agent dashboard.

    Actionable insights

    Improve team performance with advanced analytics, real-time reporting, KPIs, and agent dashboards for supervisors and managers.

Create a seamless omnichannel experience

Meeting your customers' expectations means responding when and where they need you, and on their preferred channel, even if that’s not where the conversation started. GoTo Connect Contact Center lets you communicate with customers through phone, email, chat, social media, webchat, WhatsApp, and more for smoother, more personal interactions.

Agent using GoTo Connect Contact Center to seamlessly communicate with their clients using phone, email, and webchat.

Optimize and track every customer journey

Easily optimize customer journeys with GoTo’s drag-and-drop dial plan editor.

Shared customer details and contact history give your staff access to customer data across every channel – so they can pick up conversations right where they left off.

Use advanced analytics and real-time reporting to optimize the customer journey. See the whole picture or drill down into individual conversations and use AI to search and consolidate your findings.

Screen showing the drag and drop dial plan editor for GoTo Connect with the new SMS message node.

Maximize team utilization and performance

Use our robust workforce management tools to align resources and technology for the most efficient and agile work environment. Improve team performance with call monitoring and coaching (whisper, listen, and barge modes), individual agent dashboards, and quality management capabilities.

Manager using whisper mode to provide coaching to an agent.

Deliver better results with artificial intelligence

Provide unsurpassed service with an AI-powered contact center solution. Quickly assess customer emotion within interactions to determine if there are gaps in your customer support process, and cut chat analysis time with AI-powered sentiment ratings and summaries.

Screens showing a summary of resolved conversations with an AI-analyzed summary and sentiment.

Customize integrations for tailored experiences

Streamline workflows by integrating GoTo Connect Contact Center software with your existing business tools, eliminating data silos and reducing manual processes. A robust and expansive set of APIs allows for full customization and flexibility.

Collage showcasing GoTo Connect Contact Center integrations including Facebook, Zendesk, Google, Salesforce, Instagram, X, WhatsApp, Shopify and Zoho.

Streamline setup & admin

Run great customer support without the headaches. Whether you have an IT team or you're doing it yourself, GoTo Connect makes admin easy. Configure call flows with a drag-and-drop dial plan editor, assign access permissions, and make changes in one unified admin portal.

Plus, consolidating to a single vendor – with a single invoice and #1 customer-rated customer support – saves you significant time and money.

GoTo Connect Contact Center's agent dashboard showing tech, sales, and marketing support views on one unified screen.

An AI-powered cloud contact center for the whole team

GoTo Connect Contact Center makes everyone more productive.

Unlock Peak Performance

  • Make informed business decisions with real-time analytics and reports
  • Create a highly efficient and agile work environment with workforce management tools
  • Coach agents and improve interactions with listen and whisper modes, plus call recording
  • Reduce hold times with callback queues
  • Improve call resolutions with intelligent call routing
GoTo Connect Contact Center enables managers to unlock peak performance.
  • 99.999% uptime

    Low bandwidth usage and distributed cloud architecture keep you up and running.
  • #1-rated support

    Our 24/7 customer support is #1 on the most trusted independent review sites.
  • Top-notch security

    Enterprise-grade security features and compliance with standards like SOC 2 Type II and GDPR keep your data safe.


A cloud contact center solution such as GoTo Connect Contact Center makes increasing customer satisfaction easy. Tracking customer communications in a single place gives you actionable insights that will help deliver better customer experiences and boost sales.

Cloud contact center software makes it easy to customize your own contact center system – no complex IT needed. Key features for GoTo Connect Contact Center include advanced call analytics, inbound and outbound call routing, call monitoring, and Interactive Voice Response (IVR).

Cloud-hosted contact center software is built on top of an existing cloud phone system – putting all the features you need in a single place. There’s no need to worry about maintaining any servers or hardware, either – since all updates and fixes are handled in the cloud, all the heavy lifting is done for you.

This makes streamlining IT and cutting costs easy.

Traditional call centers are built on legacy phone systems and focused on a single channel of communication: phone calls. Teams may be divided into inbound vs. outbound calling (such as customer support vs. sales), and usually don’t support additional channels like SMS or chat.

Contact centers are multichannel: they support phone calls, as well as SMS text messages, web chat, social media, and video. Customers have their own preferred ways of connecting, and modern contact center software makes it easy to meet them where they are. Cloud-hosted contact centers are also more flexible and easier to maintain than traditional call centers.

GoTo Connect Contact Center is currently available in Australia, Brazil, Canada, Germany, Ireland, Italy, Mexico, the United Kingdom, and the United States.

Improving interactions is now easier than ever

See how GoTo Connect Contact Center can elevate your customer experience.