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Connect Phone System

An award-winning smart business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities.

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Includes:
  • Free calls to 50 countries and included toll-free minutes*
  • Unlimited auto attendants, dial plans, call routing and queues
  • Video meetings up to 250 participants
  • Teams chat, SMS and MMS
  • AI GoPilot, SSO, multi-site admin and device management
  • Mobile and desktop app
  • 24/7 support with 99.999% reliability
  • MS Teams integration
Available Add-ons:
  • Attendant Console
    Streamlined call management
  • Integrations
    Advanced integration bundle
  • Reporting and Analytics
    Advanced analytics and reporting
  • AI Receptionist
    Automate customer conversations with AI
MOST POPULAR!

Connect CX

An all-in-one customer experience platform that integrates comprehensive CX tools and digital channels with our award-winning smart business phone system.

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Everything in Phone System plus:
  • Whatsapp, Facebook, Instagram, SMS campaigns, web chat and surveys**
  • Shared inbox centralizing multi channel communications
  • Enhanced reporting and analytics (Interaction details, AI call summaries, customizable dashboards)
  • Attendant console to streamline call management
  • Advanced integrations with ServiceNow, Zendesk and more
Available Add-ons:
  • AI Receptionist
    Automate customer conversations with AI

Connect Contact Center

An all-in-one, AI-powered contact center solution that manages every customer interaction across a wide range of channels, with powerful reporting and key integrations.

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Everything in CX plus:
  • AI chat analysis, supervisor analytics, real time and historical reports
  • Agent dashboard and softphone
  • Skills assignment, tag and priority management
  • Call wrap up, auto queue callback and auto dialer
  • Monitor and coach agents, co-browsing, call dispositions
  • Intelligent call routing, ring strategy and custom ringback music
Available Add-ons:
  • AI Optimization
    AI-generated summaries and insights
  • Attendant Console
    Streamlined call management
  • AI Quality Management
    AI quality management software
  • AI Receptionist
    Automate customer conversations with AI

Compare Features

Phone System
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MOST POPULAR!Connect CX
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Contact Center
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Cloud Phone SystemDropdown Arrow
Call from Any Device, Anywhere.
Communicate anywhere, on any device, via desktop, web, iOS and Android apps.
24/7 Customer Support
Existing Number Porting
Keep your existing mobile or landline number(s) with easy porting (transferring) to GoTo Connect's cloud phone service.
Local, Toll-Free & Vanity Numbers
Choose a number that best suits your business and resonates with your customers.
Toll-Free Minutes
Add a toll-free number to your plan for your customers' convenience.
 1,000 free minutes shared across account* 1,000 free minutes shared across account* 1,000 free minutes shared across account*
International Calling
Make and receive calls between 50+ countries - included free with specific plans.
 50+ countries included free* 50+ countries included free* 50+ countries included free*
Smart Call Routing
Never miss another call. Route calls to multiple phones in a specified sequence so you or someone on your team is always within reach, wherever you are. Click to expand
Auto Attendants Recorded Greetings
Custom greetings seamlessly route callers to the right place.
 Unlimited Unlimited Unlimited
Customizable Dial Plans
Map out call flows using an intuitive drag-and-drop interface. Set different patterns for after hours, weekends or holidays. Click to expand
Unlimited Unlimited Unlimited
Ring Groups
Ensure calls are answered quickly by configuring multiple devices to ring simultaneously until an agent can answer.
 Unlimited Unlimited Unlimited
Call Queues
Distribute incoming calls to participating agents for effective customer service and minimal wait times.
Hot Desking
Allow users to share office phones and workstations by logging in to any device using their GoTo Connect account.
Emergency Calling (E911)
Access emergency calling services and dial 911 directly from your IP deskphone or softphone.
Virtual Fax Manager
Save time and hassle by sending and receiving faxes right from your email inbox. Click to expand
Voicemail to Email
Get voicemail recordings sent to your email inbox with a text transcription, so you can listen or read at your convenience.
Call Handling
View Caller ID, then park, transfer, or forward calls to the right person – without disconnecting the caller in the process.
Paging
Quickly reach one or several colleagues by communicating over two-way speakerphone.
Intercom
Reach colleagues anywhere with intercom messages. Receiving phones answer on speakerphone unless on "Do Not Disturb."
Call Recording
Record all company calls or just those from specific numbers within your account. Access cloud-stored recordings from anywhere.
Multi-Site Compatible
Manage all your sites and customize users and devices by site. Configure emergency 911 for different locations.
 Unlimited Unlimited Unlimited
Attendant Console
Meetings and MessagingDropdown Arrow
Customer Experience ToolsDropdown Arrow
AnalyticsDropdown Arrow
Contact Center CapabilititesDropdown Arrow
AdministrationDropdown Arrow

*Toll-Free Minutes and International Calling may differ by region.

**SMS availability and subsequent SMS and MMS credits may differ by region.




Every GoTo Connect Plan includes:

  • 24/7 Support

    We’re on call around-the-clock with #1 customer-rated service.

  • Unified Admin

    One portal for managing your phone, meetings, messaging, and contact center.

  • Scalability

    Easily add more users, numbers, and extensions as your business grows.

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See why customers love GoTo Connect's pricing

Frequently Asked Questions

Depends on your business and your needs! Contact our sales team to learn more.
Hardware is optional! GoTo Connect’s video conferencing, voice calls, messages and admin features all work right on your computer or mobile device – whether in your browser or the GoTo app. If you need to build a phone system for your office, talk to our sales team.
Yes! We offer a multitude of integrations to streamline workflows and maximize productivity. Check out our integrations marketplace for more information. Can't find what you’re looking for? Build your own with the help of our developer center.
Yes! Contact us at 1-866-890-8931 to learn how GoTo Connect is designed to drive productivity and growth for businesses. Learn about our business pricing options.

Getting started with GoTo Connect is easy! With our intuitive interface and visual dial plan editor, you can quickly create and customize your phone system, no IT experience needed.

Exact time to deployment is different for everyone, and depends on how many seats you have, how many numbers you’re porting (transferring), unique business needs, among other factors.

If you need assistance setting up, we’re always here to help.

Free international calling up to 52 countries is included only in Standard tier. For more details on country availability and calling rates visit our international calling page.
We are required to charge any applicable taxes based on your location.
SMS credits are an allowance provided to your GoTo Connect account to send and receive SMS and MMS messages. 

SMS (Short Message Service) is the standard format for sending text messages. Each SMS message deducts at least 1 credit from your allowance. A single credit accounts for up to 160 simple characters (excluding emojis, links, or pictures). SMS credits reset every month. SMS service is only available in the US and Canada. After allotted SMS credits are used, the overage charge in the US is $0.0055 per credit and in Canada is $0.00715.

MMS (Multimedia Messaging Service): This format allows you to send messages with multimedia content, such as pictures, audio, and video. Sending an MMS message will deduct 3 SMS credits from your allowance, reflecting the additional resources and bandwidth required for multimedia. MMS service is only available in the US and Canada.

Still not sure which plan works best for you?

Our experts are here to help! Get a free personalized demo tailored to your business needs and a custom quote to simplify your decision-making.

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