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Flexible business phone number extensions

Q: How can callers access the dial-by-name directory?

For internal callers, the dial-by-name directory can be accessed directly from the headset by pushing a button or through the online user portal, where it also offers a search feature.

Q: Does dial by extension or dial by name work for remote employees?

Absolutely! As long as your IP handset is connected to the GoTo Connect software, your employees can dial any extension directly from their handheld device, regardless of where they are located – without needing to enter a country code, area code, or star code.

Q: Do I need to get tech support to come out and set up business phone extensions?

Nope! If you are an administrator for your company's GoTo Connect user accounts, you can set up unlimited phone extensions all by yourself using the admin tools and visual dial plan editor that come with the software. Learn more about admin tools here .

Q: Can I choose how many number digits there are in an extension?

Yes, you can choose the number of digits in your extension: our hosted VoIP solution supports three, four, five, or six-digit dialing across all system endpoints regardless of geographic location. For example, you can dial your boss by extension on your phone or app even if you are in a different country.

From on-demand recorded messages to automatic call routing, get callers where they need to go with the push of a button.

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Get unlimited phone number extensions when you sign up for a GoTo Connect plan.

"GoTo Connect lets our organization meet, share ideas, and connect from wherever our sales staff is at the time. It's easy to use, intuitive, simple, and reliable."

Nicholas H., Senior Account Executive

review via Capterra

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Don’t let your phone system hold you back

Whether your team shares an office, or they work from anywhere, business phone extensions get callers to the right place in seconds. Now you can:

Direct callers to departments or agents from a main menu (such as "Press 5 for accounts”)
Share information with callers via pre-recorded messages (such as "Press 9 for business hours")
Distribute inbound calls between team members, by routing calls to the next available agent
Route multiple extensions to a single department, or ring multiple phones in a ring group
Customize extensions with find/follow me rules, call forwarding, and voicemail greetings.

What can you do with unlimited extensions?

Call tracking

Dial by extension

Dial by name

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But that's not all you get with GoTo Connect

As a VoIP phone service, GoTo Connect is more flexible than an on-site PBX.

It also includes:

Call forwarding & transfers

Forward and transfer calls to the right person, desk, phone line, or mobile number without losing the caller.

Learn more >

Call queuing

Get incoming calls divided up among staff evenly, and reassure them with updated call waiting times.

Call routing

Have every one of your calls sent automatically to the correct endpoint.

Learn more >

Call waiting & call on hold

Keep a caller on the line with customized music or messages while they wait to be answered.

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Custom auto-attendants

Play customized messages for callers, or automatically read out the menu or directory.

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Hot desking

Have every one of your calls sent automatically to the correct endpoint.

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Number porting

Keep your existing business numbers by bringing them over with you to GoTo Connect.

Learn more >

Virtual voicemail

Listen to voicemail messages via desktop, web, or mobile app, and read message transcripts.

Learn more >

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What is GoTo Connect?

GoTo Connect is a fully customizable cloud phone system designed to help your business function seamlessly, no matter where your teams are working.

When you sign up for a plan, you don't just get a VoIP phone service: you get an entire package of phone and virtual meeting tools that support your team in doing their best work, all the time.