Manage calls the easy way with a call management system

Stay on top of business communications with GoTo Connect call management software. Create call routing, transferring, and filtering flows that work for your team.

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Get call management features when you sign up for a GoTo Connect plan. No credit card, no minimum commitment required.

"It allows our employees to communicate easier with each other. We have cut down on the amount of dedicated cell phones we have to buy for our employees. Now they can either use their personal cell phones with the GoTo Connect app loaded or use their computer to make calls, send texts, etc. It has also allowed us to consolidate many separate bills into a single invoice that we pay every month."

Mike S., IT Manager

4.5/5 stars, review via G2

Mike S., IT Manager

4.5/5 stars, review via G2

Simplify call handling, once and for all

Automate the call handling process by setting up call flows between departments, agents, and extensions – the easy way.

Route and forward calls automatically to any extension, agent, department, or external line
Transfer calls easily from one extension or agent to another, without losing your caller
Keep up to five callers on hold at the same time, and keep them engaged while they wait with time announcements and music
Filter calls with Shared Line Appearance that let important callers through faster. Stop certain inbound callers with Do Not Disturb
Monitor call flow and agent performance with real-time dashboards and analytics

Collage of a tech support person on a call, while showing the status of her queue, including those abandoned, timed out, and handled.

What can you do with a call management system?

Collage showing the drag and drop interface for the visual call plan editor, including options for waiting, voicemail, auto attendants, scheduling, and simple dial.

Custom call flows

Smooth call handling

Easy holding & filtering

But that's not all you get with GoTo Connect

As a VoIP phone service, GoTo Connect is more flexible than a call management system.

It also includes:

Unlimited extensions

Create unlimited phone extensions without calling out a tech team.

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Custom auto-attendants

Play customized messages for callers, or automatically read out the menu or directory.

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Hot desking

Easily share desk phones between multiple employees across all shifts.

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Conference bridge

Turn any call into an instant conference with anywhere from 3 to 20 live participants.

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Unlimited business numbers

Get every call routed or forwarded automatically to the correct endpoint.

Number porting

Keep your existing business numbers by bringing them over with you to GoTo Connect.

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Visual call flow editor

Map out new call flows or update existing flows in the visual canvas and click to make them permanent.

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CRM integrations

Whether you use Salesforce, Zoho, Zendesk, or something else, you can integrate them with GoToConnect.

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What is GoTo Connect?

GoTo Connect is a fully customizable cloud phone system designed to help your business function seamlessly, no matter where your teams are working.

When you sign up for a plan, you don't just get a VoIP phone service: you get an entire package of phone and virtual meeting tools that support your team in doing their best work, all the time.