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Manage calls the easy way with a call management system

Q: Can I customize ring strategies?

Yes, you can customize ring strategies so that two or more phones ring at the same time. You can do this easily in the visual call flow editor , which comes with every GoTo Connect plan.

Q: How easy is it to set up call transferring?

It's simple: customize call flows, just like you do ring strategies. Assign extensions and phone numbers to different people using the visual call flow editor. There's no need to call upon an admin or tech team as our intuitive call flow editor makes it easy to make changes.

Q: Do I need to dial another number to transfer a call to someone else?

Nope! You don't need any special numbers or codes. Simply press the "transfer" button in your user portal and then press the user's extension to complete the transfer.

Q: Can you customize what a caller hears when they're on hold?

Absolutely! You can play customized hold music or messages, as well as automated time announcements for callers while they're on hold instead of just placing them on mute. Learn more about custom auto attendants .

Stay on top of business communications with GoTo Connect call management software. Create call routing, transferring, and filtering flows that work for your team.

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Get call management features when you sign up for a GoTo Connect plan. No credit card, no minimum commitment required.

"It allows our employees to communicate easier with each other. We have cut down on the amount of dedicated cell phones we have to buy for our employees. Now they can either use their personal cell phones with the GoTo Connect app loaded or use their computer to make calls, send texts, etc. It has also allowed us to consolidate many separate bills into a single invoice that we pay every month."

Mike S., IT Manager

4.5/5 stars, review via G2

Mike S., IT Manager

4.5/5 stars, review via G2

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Simplify call handling, once and for all

Automate the call handling process by setting up call flows between departments, agents, and extensions – the easy way.

Route and forward calls automatically to any extension, agent, department, or external line
Transfer calls easily from one extension or agent to another, without losing your caller
Keep up to five callers on hold at the same time, and keep them engaged while they wait with time announcements and music
Filter calls with Shared Line Appearance that let important callers through faster. Stop certain inbound callers with Do Not Disturb
Monitor call flow and agent performance with real-time dashboards and analytics

Collage of a tech support person on a call, while showing the status of her queue, including those abandoned, timed out, and handled.

What can you do with a call management system?

Collage showing the drag and drop interface for the visual call plan editor, including options for waiting, voicemail, auto attendants, scheduling, and simple dial.

Custom call flows

Smooth call handling

Easy holding & filtering

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But that's not all you get with GoTo Connect

As a VoIP phone service, GoTo Connect is more flexible than a call management system.

It also includes:

Unlimited extensions

Create unlimited phone extensions without calling out a tech team.

Learn more

Custom auto-attendants

Play customized messages for callers, or automatically read out the menu or directory.

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Hot desking

Easily share desk phones between multiple employees across all shifts.

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Conference bridge

Turn any call into an instant conference with anywhere from 3 to 20 live participants.

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Unlimited business numbers

Get every call routed or forwarded automatically to the correct endpoint.

Number porting

Keep your existing business numbers by bringing them over with you to GoTo Connect.

Learn more

Visual call flow editor

Map out new call flows or update existing flows in the visual canvas and click to make them permanent.

Learn more

CRM integrations

Whether you use Salesforce, Zoho, Zendesk, or something else, you can integrate them with GoToConnect.

Learn more

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What is GoTo Connect?

GoTo Connect is a fully customizable cloud phone system designed to help your business function seamlessly, no matter where your teams are working.

When you sign up for a plan, you don't just get a VoIP phone system: you get an entire package of phone and omnichannel communications that support your team in doing their best work, all the time.