What is business call forwarding?

Business call forwarding is one of GoTo Connect’s most powerful and popular features. It ensures every customer call reaches the right person quickly and seamlessly, whether you are at your desk or on the go.

Instead of forcing callers to navigate the main menu again and do the work themselves, call forwarding routes them directly to the person who can help. No endless transfers. No dead air. No unanswered calls.

And when the unexpected happens, you are still covered. Built-in failback settings automatically reroute calls during an outage or emergency. If your internet goes down, calls to your extension instantly forward to a backup number so your business never misses a beat.
Laptop displaying GoTo Connect’s “Find me/Follow me” call forwarding settings, illustrating how business calls can be routed to the right person or backup number automatically

What is call transferring?

With intelligent call transferring, you can move a live call from your desk phone or smartphone to the right person instantly without ever dropping the connection. Guide customers exactly where they need to go without sending them back to a frustrating main menu.

With a warm call transfer, you can speak privately with the receiving party before completing the handoff. This ensures context is shared and every interaction feels personal and professional.

And it does not stop at your organization. GoTo Connect also allows you to easily transfer calls to external numbers, partners, or remote teams and keep conversations flowing wherever business takes you.
Smartphone screen showing GoTo Connect call transfer options including Direct Transfer, Warm Transfer, and Send to Voicemail for seamless call handoffs when they choose who to transfer the call to.
Advantages of Call Transferring
Greater Efficiency
Transferring calls means fewer steps for everyone involved. From the customer to the agent on the call, pressing just one button can provide the necessary assistance.
Enhanced Experience
Connecting the caller to the right person quickly creates a more satisfying experience for the caller. They get the answers or resolution they need while spending less time on the phone.
Speedy Responses
No one wants to spend time in the voicemail system, searching through a directory or pressing buttons to get through a complicated phone menu. Instead, call extension transfers immediately put people in touch with each other.
Excellent Value

Get more from your communications platform with features that create a smoother, more responsive experience for customers while giving your team the flexibility to connect and collaborate from anywhere.

Extension transferring gives you flexible ways to manage calls

If you regularly receive calls meant for a different team or department, set up a free phone number extension to automatically forward those calls to the correct person.

Choose a warm transfer to speak with the recipient first and provide context, or a blind call transfer to send the call through instantly without an introduction.

Route every call with confidence and keep conversations moving without interruption.

Laptop displaying GoTo Connect extension transfer features, demonstrating flexible ways to route and manage business calls between team members
Packed with features for growing businesses

GoTo Connect delivers all-in-one, AI-powered cloud communications with practical tools that help improve customer experiences:

design
AI Features

AI-powered automation and insights that reduce manual tasks and enhance customer interactions

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Dialpad
Call Management

Call routing, transferring, and filtering flows that work best for you and your team

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Business Messaging

Keep conversations flowing and customers engaged with ease

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AI Receptionist
24/7 smart assistant for answering calls and improving customer service
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Business call forwarding delivers seamless connectivity and ensures every caller is promptly connected to the right person.
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