Manage and customize your VoIP phone service, all by yourself

Q: Who has access to PBX admin tools?

Only users with admin permissions can access the admin tools or the visual call flow editor.

Q: Which PBX admin tools are included with GoTo Connect?

PBX admin tools are included with most GoTo Connect plans, and cover all your business phone numbers and extensions. This includes the visual call flow editor, reports, analytics and dashboards, music and messages, call recordings, caller ID and extension setup, user portals, voicemail setup, music on hold, and call recording, dialing, and conferencing. Learn what features are included with your GoTo Connect plan .

You don’t need a tech team to run your business. PBX admin tools and a drag-and-drop softphone let you customize and update call flows, settings, operations, and analytics.

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"The administration portal is very intuitive and easy to navigate. We love the dial plan editor and the ability to easily drag-and-drop functions to be able to customize the call handling processes."

- Scott G.

Director of SMB Solutions, 5/5 stars, review via TrustRadius

"My favorite features of GoTo Connect in no particular order: Great administrative portal, excellent desktop and mobile applications, truly amazing customer service. I can’t say enough good things about my experience with GoTo Connect. The training and implementation support was just incredible. Everyone throughout the process was reliable, responsive, thorough and knowledgeable."

- Keith S.

IT Manager, 5/5 stars, review via G2

- Keith S.

IT Manager, 5/5 stars, review via G2

Manage your business communications with confidence

There's no need to rely on IT every time you want to make a change to your phone system. With GoTo Connect, you can log in to the admin portal and instantly update call flows, assign extensions, and create user profiles.

Managers and supervisors gain complete visibility into team performance with detailed call reports, real-time summaries, agent dashboards, and powerful analytics tools.

Update call flows and directories in real time with an intuitive visual call flow editor
Monitor incoming calls and queue activity to serve customers quickly and efficiently
Track key metrics such as average call duration, calls per agent, and overall agent performance