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Replace desk phones with app-based softphone calling

Q: What is the difference between a softphone and a physical phone?

A softphone runs on a computer or mobile device, while a physical phone relies on dedicated hardware. For businesses, using a softphone app reduces reliance on desk phones and supports more flexible work setups. Teams keep access to core call controls without being tied to a single device or location.

Q: How do you choose a softphone?

The best softphones for small businesses should feel intuitive to use while supporting reliable call handling on both desktop and mobile. Look for clear call controls, easy access to contacts, recent calls, and voicemail, and an app experience that fits naturally into daily work.

Q: What is a VoIP softphone?

A VoIP softphone uses Voice over Internet Protocol to place and receive calls over the internet instead of traditional phone lines. Calls route through a cloud phone system rather than on-premises hardware.

Q: What are the benefits of VoIP?

VoIP gives businesses more flexibility in how and where calls happen. Because calling runs over the internet, teams can use app-based phones instead of desk hardware and manage communication through cloud-based systems. For businesses, VoIP supports flexible work models, simpler setup, and centralized call management.

GoTo Connect uses softphone software for business calls on desktop or mobile, without relying on physical phones.

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What is a softphone?

As work becomes more flexible, desk phones tied to fixed locations can introduce friction, such as missed calls or slower onboarding.

A softphone app moves business calling out of physical hardware and into software your team can use on desktops or mobile devices. Calls run over the internet using VoIP and stay in one place.

With GoTo Connect, you handle business calls in the GoTo app without switching between devices.

Manage business calls with a VoIP softphone

Business calls are more than basic dialing. GoTo Connect gives your team the call handling tools they rely on, all available in the softphone app.

Handle calls across devices
Easily make and receive business calls using the same GoTo app interface on desktop and mobile. Core call controls, including hold, transfer, forward, and resume, remain available throughout each conversation.
Place outbound calls faster
Use Quick Dial to save frequently called numbers and place calls with fewer steps. Routine outbound calls take less time and effort.
Keep contacts and call history together
Access contacts and recent calls directly within the softphone app. Missed calls and active conversations stay easy to track without switching tools.
Check voicemail from the same app
Access your voicemails directly in the GoTo app when calls go unanswered. Messages stay connected to the same place your team manages calls, which supports faster follow-up.

Simplify business calling with softphone software

GoTo Connect brings business call handling into one place.

Reduce hardware needs through app-based calling
Add new team members without setting up desk phones
Keep call activity and follow-ups organized with contacts, recent calls, and voicemail together
Maintain a consistent calling experience across locations and devices