Do more with the tools your teams already use
GoTo Connect integrates with key business applications to keep communication aligned with your existing workflows.
Replace desk phones with app-based softphone calling
GoTo Connect uses softphone software for business calls on desktop or mobile, without relying on physical phones.
What is a softphone?
As work becomes more flexible, desk phones tied to fixed locations can introduce friction, such as missed calls or slower onboarding.
A softphone app moves business calling out of physical hardware and into software your team can use on desktops or mobile devices. Calls run over the internet using VoIP and stay in one place.
With GoTo Connect, you handle business calls in the GoTo app without switching between devices.
Manage business calls with a VoIP softphone
Business calls are more than basic dialing. GoTo Connect gives your team the call handling tools they rely on, all available in the softphone app.
- Handle calls across devices
Easily make and receive business calls using the same GoTo app interface on desktop and mobile. Core call controls, including hold, transfer, forward, and resume, remain available throughout each conversation. - Place outbound calls faster
Use Quick Dial to save frequently called numbers and place calls with fewer steps. Routine outbound calls take less time and effort. - Keep contacts and call history together
Access contacts and recent calls directly within the softphone app. Missed calls and active conversations stay easy to track without switching tools. - Check voicemail from the same app
Access your voicemails directly in the GoTo app when calls go unanswered. Messages stay connected to the same place your team manages calls, which supports faster follow-up.
Simplify business calling with softphone software
GoTo Connect brings business call handling into one place.
- Reduce hardware needs through app-based calling
- Add new team members without setting up desk phones
- Keep call activity and follow-ups organized with contacts, recent calls, and voicemail together
- Maintain a consistent calling experience across locations and devices
Softphone calling, and more
GoTo Connect brings together the tools your team uses for business communication, starting with app-based calling:
AI Features
AI-powered automation and insights that reduce manual tasks and enhance customer interactions.
Call Management
Call routing, transferring, and filtering flows that work best for you and your team
Virtual voicemail
Check your voicemail messages by email, text, web app, or by transcript.
See what customers are saying about GoTo Connect
Frequently Asked Questions
What is the difference between a softphone and a physical phone?
How do you choose a softphone?
What is a VoIP softphone?
What are the benefits of VoIP?
Bring business calling into one place
Move beyond desk phones with a softphone solution that keeps business calling consistent across desktop and mobile.