Never miss a call: Discover GoTo Connect’s AI Receptionist.
AI for every role
GoTo Connect's all-in-one business communication software is powered by AI

Included AI features

AI Call Transcriptions for enhanced productivity

AI Call Transcriptions ensure accurate records for compliance, training, and performance evaluation.

  • Streamline transcription access for quicker insights and action item identification.
  • Improve continuity and service quality for customer-facing teams.
Collage of GoTo Connect AI Call Transcriptions interface.

AI Meeting Summaries for enhanced efficiency

AI Meeting Summary automatically generates recaps of meetings, reducing manual notetaking and ensuring prompt follow-ups.

  • Generate actionable insights post-meeting, keeping teams aligned and focused on delivering high-quality customer service.
Collage of GoTo Connect AI Call Transcriptions interface, showing streamline transcription access for quicker insights and action item identification.

Fast, accurate AI Call Summaries

AI Call Summary feature condenses lengthy transcripts into concise summaries, enabling faster decision-making.

  • Get concise summaries with just one click to quickly grasp essential information, identify the key points, and make informed decisions without wasting time.
GoTo Connect AI Call Summary feature collage showing a laptop mockup with concise call summaries for faster decision-making.

AI Chat Analysis for customer sentiment insights

AI Chat Analysis evaluates customer sentiment in real-time, cutting analysis time and helping teams respond effectively.

  • Assigns sentiment ratings and generates chat summaries.
  • Identifies trends, highlights high-performing agents, and pinpoints coaching opportunities.
AI Chat Analysis interface displayed on a laptop, showing real-time evaluation of customer sentiment.

Handle every call with speed, ease, and confidence with AI Receptionist

Reclaim your time and streamline call management with an AI-powered virtual receptionist to handle customer interactions efficiently, improve satisfaction, and ensure no call goes unanswered.

  • Save time with smart call automation: Cut down hold times by effortlessly identifying the purpose of each call and direct it to the most appropriate team. Not open, not a problem. AI Receptionist is 24/7 and at all hours, it will capture and share actionable information via email for timely follow-ups.
  • Deliver consistent, reliable support: Adjust tone, voice and take advantage of 10+ language options to fit your brand. Access real-time insights into AI Receptionist activity with reporting to show how interactions are handled and routed to enhance the customer experience and improve operational performance.
Learn More
Illustration showcasing AI Receptionist features, including call reports, a pop-up window menu selection, an activity dashboard for Virtual Receptionists, and tools for delivering observable customer service.

Supercharge service with AI Quality Management

Empower contact center managers with automated insights to identify trends, take action, and elevate team performance and customer satisfaction.

  • Automate the full evaluation of queue calls to save time for coaching and strategy. Get insights to improve quality, boost CSAT, and ensure consistent service.
  • Use data-driven QA for fair, unbiased reviews, building trust and team excellence. Recognize top performers and provide targeted coaching to enhance customer satisfaction.
Learn More
GoTo Contact Center Quality Management dashboard showcasing agent performance leaderboard and recent scoring for improved call quality tracking using AI-powered evaluation metrics.
"Implementing GoTo's AI-powered Quality Management solution in our US contact center led to a noticeable improvement in our quality benchmarks. Our analysis confirms a strong positive association between high Quality Management scores and increased Customer Satisfaction, giving us confidence that we have chosen the right solution for our government agency clients and their communities."
Ron Given
Operations Manager, Contact Center & Back Office, Sensys Gatso Group
Sensys Gatso Group’s logo.
Work smarter, not harder: Time-saving AI for a better workday
Modernize Contact Center operations and enhance customer satisfaction with AI Optimization
GoTo Contact Center’s AI Optimization add-on enhances productivity and quality management with AI-generated interaction summaries and real-time insights
"Sentiment and topic detection enables us to provide visibility to upper management to identify and address negative trends or topics where we didn't have visibility before. Management can now prioritize and focus on high level issues coming out of the contact center so we can rapidly address our customer's needs."
Customer Service Trainer
Cosmetics & Personal Care Industry
FAQs
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