GoTo Connect for Manufacturing

Enhance communications and collaboration with an AI-powered, all-in-one solution that keeps teams, suppliers, and customers seamlessly connected.
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GoTo Connect is an all-in-one platform for communication and collaboration in manufacturing, featuring AI-powered interaction summaries, live video calls, and detailed transcripts.
Modernize your manufacturing communications
Upgrade your communication & collaboration with GoTo Connect—AI-powered tools designed to keep your team connected, efficient, and ready for what’s next.
Two engineers are verifying the dimensional accuracy of a fixture with their production manager using GoTo Connect.
Enhanced team collaboration
Easily connect teams on the shop floor and in the office with reliable software. Leverage intelligent tools to summarize meetings and streamline communication across your workforce. 
An engineer uses GoTo Connect to collaborate live with a vendor, ensuring accurate machinery setup.
Better customer & vendor experience
Respond faster and smarter with customer engagement tools. Keep interactions smooth and professional, so you can focus on delivering quality products.
An operations manager leverages AI-driven insights and real-time communication tools to coordinate with the team and optimize workflow.
Efficient, streamlined operations
Unify your tools into one easy-to-use platform. Use AI-driven automations to reduce team overhead and drive efficiency in every area of your business.
All-in-one, AI-powered manufacturing communications system
Streamline how your company connects, engages, and builds relationships—anytime, anywhere. 
A chat interface facilitating seamless collaboration between a production supervisor and a supplier via a cloud-based phone system across multiple channels.
Modernize communications 
Transform communication with reliable cloud-based phone system, boosting connectivity, safety, and efficiency.
A screenshot illustrating seamless communication between an operations manager and a vendor using multiple channels on GoTo Connect CX.
Improve the customer experience 
Keep your customers informed across channels—from web chat to email to SMS and more, from a single platform.
AI-powered GoTo Connect Center provides actionable insights, enabling manufacturing managers to streamline operations and enhance efficiency.
Elevate team performance
Improve resolution times with responsive support channels, AI sentiment analysis, real-time communication, and smart routing.
Deliver exceptional communication across the company
Integrate with industry-leading tools for seamless workflows
From CRMs to inventory management software, GoTo Connect integrates with your business's essential platforms, ensuring efficiency at every step.
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Salesforce
Empower your Salesforce experience with GoTo Connect’s integration experience, utilizing workflows to stay connected and informed.
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Microsoft Teams
A better, more simple meeting experience so you get more done fast without leaving Microsoft Teams.
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HubSpot
Empower your Hubspot experience with GoTo Connect’s integration experience utilizing workflows to stay connected and informed.
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Zoho CRM
The Zoho CRM integration with GoTo Connect helps businesses provide a better customer experience for inbound and outbound phone calls.
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ServiceNow
Empower your experience with GoTo Connect and ServiceNow by utilizing workflows to stay connected and informed.
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SugarCRM
Empower your SugarCRM experience with GoTo Connect’s integration utilizing workflows to stay connected and informed.
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Why manufacturers choose GoTo Connect

"GoTo’s ROI was amazing—we saved about $150,000 in year one by getting rid of all of the PRIs and service contracts. It’s equipment that we don’t have to deal with anymore."
Jon Le Roi
Director of IT at Mendocino Forest Products
Mendocino Forest logo.
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Features built for exceptional customer experience
Voice, Video, Chat
Streamline communication into one system — call, text, and fax from the same number.
Attendant Console
Easily handle incoming calls, call routing, and transfers in one consolidated hub.
Unified Admin
Streamline management with all your communications settings in one place.
Integrations
Connect your preferred CRM and EMR tools seamlessly.
Virtual Fax
Send and receive faxes online without a machine or separate phone line.
Mobile App
Use the top-rated GoTo app to make calls and meetings on mobile, desktop, or web.
Reporting & Call Recording
Train team members and resolve disputes with comprehensive call recordings.
SMS Node for Dial Plans
Send automated text responses and app download links to callers.
Campaign Registration & 10DLC
Register in the GoTo Admin Portal to ensure compliance (10DLC).
Call Source Tracking
Track source of incoming calls through our partners to measure ROI.
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Partner ROI Reports
Access partner ROI reports to demonstrate value and ROI.
Mobile App Attribution
Track all activity in your CRM and ensure mobile adoption.

See all our features

Download our datasheet to find out how GoTo Connect keeps your manufacturing operations connected, efficient, and responsive.

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FAQs
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Transform your communication today
GoTo Connect provides everything your manufacturing business needs to stay connected and efficient.
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