Engage your customers instantly with business text messaging

Make every conversation count by sending timely texts and automating responses with GoTo Connect
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What is business SMS messaging?

Business text messaging is a way to communicate with your customers through direct, two-way SMS messaging. But business texting shouldn’t mean using separate apps or complicated setups. GoTo Connect keeps it simple with an intuitive business phone system with easy-to-use messaging capabilities, so you can easily reach your customers where they’re most active.
Chat interface displaying an agent and client conversation, integrated with multiple communication channels, including WhatsApp, social, SMS, and web chat.

Build better customer relationships with business text messaging

  • Directly engage with your customers
    Business texting is the most effective way to get your message in front of customers.
  • Quickly connect when it counts
    Time-sensitive updates? No problem. Business text messages are delivered and opened within seconds.
  • Deliver impact without breaking the bank
    Business SMS messaging offers a high-impact, budget-friendly way to send appointment reminders, promotional offers, and feedback requests. Get results without maxing out your budget.
  • Leave the stress of compliance behind
    Make it simple for customers to join or leave your SMS list with easy text commands or clickable opt-in/opt-out links.
Collage of GoTo Connect AI Messaging Assistant, Generate.

Business SMS messaging made easy with GoTo Connect

Keep conversations flowing and customers engaged with ease.
  • Send 1-on-1 SMS texts straight from your team inbox.
  • Set up instant response to automatically send a text when you miss a call.
  • Keep customer details accessible to your team via shared contact management.
A business worker smiling while holding a mobile and using GoTo Connect, Business SMS messaging to interact with customers.
Do more with GoTo Connect CX
Next-level business texting starts with an all-in-one CX solution.

Experience unified messaging across all customer touchpoints

Deliver great customer experiences across every channel with GoTo Connect.
  • WebChat
    Respond to inquiries from the shared inbox.
  • Social media messaging
    Communicate with your customers on Facebook and Instagram.
  • WhatsApp integration
    Manage your WhatsApp business messages alongside other channels in one platform.
  • Email inbox
    Keep all your customer interactions in one place by adding email to your shared inbox.
  • Follow-up tools:
    Send satisfaction surveys after conversations, monitor sentiment trends, and ensure no feedback slips through the cracks.
Deliver great customer experiences across every channel with GoTo Connect with monitor sentiment.
Business SMS messaging is just the beginning
GoTo Connect has everything you need for improved communications, including:
AI Features
AI-powered automation and insights that reduce manual tasks and enhance customer interactions.
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Call Management
Call routing, transferring, and filtering flows that work best for you and your team.
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Auto Attendant
Deliver excellent service for all inbound callers, with less effort.
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Virtual voicemail
Check your voicemail messages by email, text, web app, or by transcript.
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See what customers are saying about GoTo Connect

Frequently asked questions
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Experience the efficiency of automated business text messaging
See how your team and your business work better with GoTo Connect.
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