GoTo Connect for Government & Municipalities 

Simplified, secure, and smart communication solutions designed for government organizations and public services. 
Get a Demo
GoTo Connect is an all-in-one platform designed to meet the communication needs of government organizations and municipalities.
Streamline government communications 
Boost efficiency, enhance citizen satisfaction, and secure your operations with an AI-powered government phone system built for public service. 
A government representative communicates with their team effectively using GoTo Connect across multiple channels.
Modernize how your team communicates
Connect with voice, video, chat, and more on one platform for fast, consistent engagement. 
A public servant seamlessly manages constituent inquiries using the AI tools in GoTo Connect.
Improve productivity and lower costs
Boost productivity with AI tools for task automation, saving time and costs to focus on your community. 
A government administrator seamlessly and securely managing her CRM using GoTo Connect.
Secure operations and integrate with ease
Secure data with enterprise-grade protection and integrate seamlessly with CRMs for smooth workflows. 
All-in-one, AI-powered cloud communications platform 
Streamline how your organization connects, engages, and builds relationships with constituents—anytime, anywhere. 
GoTo Webinar session displaying interactive features like live Q&A, quick reactions, and polls for engaging virtual lectures and events.
Modernize communications 
Reliable, secure VoIP lets your team call from anywhere while staying compliant. 
GoTo Connect Center enables businesses to maintain always-on availability and deliver seamless customer service responses.
Elevate performance 
Boost team efficiency with an AI-powered cloud platform that streamlines inquiries across all channels. 
A screenshot illustrating how a business owner contacts a customer seamlessly using multiple communication channels, including VoIP phone system.
Connect with constituents 
Connect across channels with SMS alerts, personalized updates, and AI-driven efficiency to build trust. 
One communications platform for every and all departments 
Unify your essential tools for seamless operations  
Integrate your CRM and government management solution directly into GoTo Connect, ensuring your workflow stays uninterrupted. 
Salesforce logo.
Salesforce
Empower your Salesforce experience with GoTo Connect’s integration experience, utilizing workflows to stay connected and informed.
Learn More >
Microsoft Dynamics logo.
Microsoft Dynamics
Empower your Microsoft Dynamics experience with GoTo Connect’s integration experience utilizing workflows to stay connected and informed.
Learn More >
Zoho logo.
Zoho CRM
The Zoho CRM integration with GoTo Connect helps businesses provide a better customer experience for inbound and outbound phone calls.
Learn More >
Explore All Integrations

Why government agencies choose GoTo Connect 

"GoTo Connect has helped us significantly reduce our costs. Before, we were paying for services that we never used. Now, we’re paying for just the features and functionality we need and use."
Elysse Blain
Director of Corporate and Community, Glamorgan Spring Bay Council
Glamorgan Spring Bay Council logo.
See More Studies

Trusted compliance with leading data privacy and security practices

Learn More
Badges of AICPA SOC 2, AICPA SOC 3, BSI C5, Privacy Shield Framework and TRUSTe Verified Privacy certifications highlighting compliant security measures.
Features built for exceptional customer experience
Voice, Video, Chat
Streamline communication into one system — call, text, and fax from the same number.
Attendant Console
Easily handle incoming calls, call routing, and transfers in one consolidated hub.
Unified Admin
Streamline management with all your communications settings in one place
Integrations
Connect your preferred CRM tools seamlessly.
Virtual Fax
Send and receive faxes online without a machine or separate phone line.
Mobile App
Use the top-rated GoTo app to make calls and meetings on mobile, desktop, or web.
Reporting & Call Recording
Train team members and resolve disputes with comprehensive call recordings.
SMS Node for Dial Plans
Send automated text responses and app download links to callers.
Campaign Registration & 10DLC
Register in the GoTo Admin Portal to ensure compliance (10DLC).
Call Source Tracking
Track source of incoming calls through our partners to measure ROI.
Documents-On_Light-Accent_Green
Partner ROI Reports
Access partner ROI reports to demonstrate value and ROI.
Mobile App Attribution
Track all activity in your CRM and ensure mobile adoption.

See all our features

Download our datasheet to discover everything GoTo Connect has to offer for your team.

Get the Datasheet
FAQs
yellow-blue-white-jpeg
Start improving constituent connections  
Enhance collaboration, streamline operations, and deliver exceptional service to citizens with GoTo Connect.  
Book a Demo
See Plans & Pricing