What are contact center analytics?

Contact center analytics provide valuable data and insights into all your customer interactions, including calls, chat conversations, social media, and SMS interactions.

Track live queues and resolved conversations. View call center analytics like total inbound and outbound calls or total calls by agent. Use these learnings to optimize outcomes and improve customer experiences.

Screens showing the tech support queue, tracking handled, timed out, and abandoned calls as well as agent activity and metrics.
Contact Center makes analytics easy

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Start unlocking better insights and performance with the GoTo Contact Center analytics solution today.
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Laptop screen showing the tech support queue alongside a table tracking all agent activity.
Contact Center is more than just analytics
Everything you need to drive better outcomes, including:
Voice, Video, Chat & More
Meet customers where they are with multi-channel communications, including SMS and social.
Outbound Dialer
Automate sales calls and speed up the outreach process to drive more sales in less time.
Intelligent Call Routing
Improve first-call resolutions by automatically directing callers to the right place.
Callback Queues
Reduce hold times and let customers keep their place in line with automated callbacks.
Unified Admin Portal
Manage contact center and phone system settings in a single dashboard.
Visual Dial Plan Editor
Configure call flows with a drag-and-drop editor – no fancy IT needed.
Frequently asked questions
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Powerful insights. Better outcomes.
Experience call center analytics in Contact Center today.
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