Contact center software made for small businesses.

Maximize efficiency and simplify customer interactions with a smart, scalable solution built for growing companies.

Why do small businesses need contact center software?

GoTo Contact Center helps improve customer experiences and streamline team operations without straining your budget. By bringing all customer communications into one place, contact center software makes it easier for small teams to manage interactions and provide efficient services.

GoTo Contact Center equips small businesses with enterprise-grade features like intelligent call routing, analytics, and AI at an affordable price. This will help your growing business offer customer service that rivals or exceeds larger organizations.

GoTo Meeting virtual meeting interface with multiple participants, featuring live transcription to break down language barriers.

Unlock the benefits of a contact center solution

Pop up screens of the GoTo Contact Center interface showcasing detailed call reports, analytics, and historical data, helping agents deliver personalized support, manage tasks efficiently.

Agents

Supervisors

Deliver better customer experiences, no matter the size of your team

Centralized inbox

AI-driven insights

Priority management

Unified admin portal

GoPilot AI assistant

An agent using the GoTo Contact Center platform, with tools designed to help small businesses manage and optimize customer interactions.

GoTo Contact Center has everything a small business needs

Deliver faster, more personalized support with features that help your team do more, including:

Call Monitoring

Coach agents and boost performance with Listen, Whisper, and Barge modes.

Interactive Voice Response

Improve efficiency with a simple and seamless self-service call experience.

Intelligent Call Routing

Improve first-call resolutions by automatically directing callers to the right place.

Analytics

Track call volumes and agent performance in real-time to make data-driven decisions.

Unified Admin Portal

Manage contact center and phone system settings in a single dashboard.

Visual Dial Plan Editor

Configure call flows with a drag-and-drop editor—no fancy IT needed.

See what customers are saying about GoTo Connect

Frequently Asked Questions

Do I need a small business contact center solution?

Why is GoTo Contact Center the perfect contact center solution for small businesses?

How important is customer service for small businesses?

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Smarter communication. Better results.

Get a small business contact center solution designed to grow with you.