The move to remote work brought a shift in the day-to-day operations for Evalueserve. The over dependence on remote IT support for employees working from home got challenging for the firm, as employees and customers from all over the world needed to be served consistently. An increase in the number of tickets raised and recurring IT concerns pushed Evalueserve to seek a reliable solution for seamless remote support for team members and clients – one that also offered reliability, security, and operational efficiency.

Rescue emerged as an ideal solution to tackle these challenges, with a unique combination of system integration and communication features. Rescue’s solution also offered value-added support services such as multi-platform assistance and tailored customer experience for users.

Rescue resulted in increased customer satisfaction – promising reliability, security, and ease of resolution for the employees.