Success Story: Michael Murphy Home Furnishing

Michael Murphy

As Michael Murphy Home Furnishing expanded its business and opened a new head office in Newbridge, it needed to find a more advanced telephony solution to replace its existing PBX system, which had been adapted and extended over the years. IT solutions provider Bytek IT Solutions introduced the company to GoTo Connect, the cloud-based telephony system from GoTo. This offered all the reporting and analytics Michael Murphy was looking for, as well as giving the company complete control over call queues, recording and call handling. Bytek planned and managed a smooth transition to GoTo Connect throughout the Michael Murphy business, including its seven stores and head office. All inbound calls were funneled through the customer services team, which improved the customer experience and reduced call waiting times, while enabling agents to manage and monitor all aspects of service delivery via a single platform. 

Read the full story about how GoTo Connect has enabled Michael Murphy to enhance customer service standards, improve the workplace experience for customer service agents, and significantly reduce telephony costs across the business. 

Established in 1974 and 100% Irish owned, Michael Murphy Home Furnishing prides themselves on community, their people and providing great customer service. With stores in Blanchardstown, Airside and Sandyford, Dublin, Wexford, New Ross and their flagship store in Newbridge, their mission is to provide quality and stylish home furnishings designed and selected by their family for yours. 

“We didn’t realise the impact GoTo Connect would have straight away. Almost overnight, the customer service workplace was transformed from a noisy and hectic place to a calm and quiet environment.”


-Anthony Fagan

Group Operations Manager, Michael Murphy Home Furnishing

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