As Michael Murphy Home Furnishing expanded its business and opened a new head office in Newbridge, it needed to find a more advanced telephony solution to replace its existing PBX system, which had been adapted and extended over the years. IT solutions provider Bytek IT Solutions introduced the company to GoTo Connect, the cloud-based telephony system from GoTo. This offered all the reporting and analytics Michael Murphy was looking for, as well as giving the company complete control over call queues, recording and call handling. Bytek planned and managed a smooth transition to GoTo Connect throughout the Michael Murphy business, including its seven stores and head office. All inbound calls were funneled through the customer services team, which improved the customer experience and reduced call waiting times, while enabling agents to manage and monitor all aspects of service delivery via a single platform. 

Read the full story about how GoTo Connect has enabled Michael Murphy to enhance customer service standards, improve the workplace experience for customer service agents, and significantly reduce telephony costs across the business.