1 Truck Insurance Services is an independent agency based in Illinois, providing insurance solutions for long-haul truckers. With their distributed workforce across multiple states and continents, and a very competitive marketplace, they faced some unique challenges, including limited IT resources and the need for speedy communications over several channels with their customers and existing clients.

Learn why 1 Truck Insurance chose to upgrade their CX capabilities with GoTo Connect and how they can now “conveniently talk to new customers and existing clients every day via text message” within their current set-up.