Mainstay Underwriting provides underwriting services to insurance solutions in various industries and have been looking to grow and outperform competitors by providing an exceptional platform for customer engagement. The company faced challenges with an antiquated and inflexible communications systems, hindering efficiency. 

VoIP solutions were explored, but they lacked flexibility and affordability. With opening a new office and implementing work-from-home flexible work arrangements, they needed a solution that would allow employees to stay connected between offices and remote working. Thanks to their Managed Service Provider, Mainstay was introduced to GoTo Connect which transformed their communications landscape.