Success Story: Ayrfield Medical Practice

Umart Ayrfield Medical Practice had seen incoming call volumes increase exponentially. When Covid-19 struck, call volumes increased further, and GPs needed to make more outgoing calls as well as holding video consultations. The practice contacted unified communications solutions provider and GoTo partner, GreenFire who listened to the practice’s requirements and recommended GoTo Connect. GoTo Connect transformed the phone service to patients overnight. When they call, patients now know exactly where they are in the queue and there are no lost calls, resulting in far fewer complaints.
Established 70 years ago, Ayrfield Medical Practice is the largest GP practice in Kilkenny city. It employs ten GPs and eight nurses, offering a wide range of medical services to 22,000 patients at its primary care centre and in the community.

“GoTo Connect has been transformative for our practice. It’s so much easier for everyone to use and takes away so much stress from handling phone calls, which is so important when you’re dealing with people who are unwell.”

 

-Ronan Kearney

Practice Manager, Ayrfield Medical Practice

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