Success Story: American Family Insurance


American Family Insurance prides itself on customer relationships. That’s why when they were researching a new telephone system, their foremost concern was finding a reliable service that wouldn’t cause dropped calls or periods without phone service that had previously damaged their relationships with clients. GoTo Connect stood out as the clear winning solution for American Family’s needs. Not only has GoTo Connect provided features to help train and upskill American Family Insurance employees, it has also helped to improve customer care and experience.

American Family Insurance is one of the largest personal-line insurers in the United States. Founded in 1927, American Family Insurance offers auto, homeowners, property/casualty and life insurance products.

“We can also send transfer calls to the national office when we are short-staffed. Our customer care has improved dramatically with GoTo Connect service.”


-Rob Hamann

Owner and Manager, American Family Insurance

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