Brian helps audiences understand the evolving, complex landscape of digital trends and how they impact our work, markets, and business over time. Whether it’s generative AI, AR/VR or spatial computing, web3, the metaverse, IoT, digital twins, or quantum computing, Brian humanizes emergent disruptions to help audiences understand trends and see themselves shaping the future. He shifts people’s mindsets from being overwhelmed to moving forward with curiosity and imagination. As a digital anthropologist, Brian observes how technology changes behavior and coined the terms Generation-Connected and Generation-Novel. Currently, as Head of Global Innovation at ServiceNow, he sets strategic directions and engages with customers on innovation strategies. He also serves as a special adviser to the UN global innovation team. At Salesforce, Brian was known as the “CxO Whisperer” for translating trends into actionable strategies. He’s an eight-time, best-selling author currently working on his ninth book. His blog, BrianSolis.com, is a leading resource for his 800,000 followers.

A Fireside Chat on Real-World Strategies to Navigate Trends, Technologies, and Challenges in Modern Support

The customer support landscape is evolving rapidly, driven by advancing technologies, rising expectations, and the need for agility and personalization. In this fireside chat, industry leaders will share their experiences, strategies, and vision for delivering exceptional service, tackling challenges, leveraging AI and automation, and preparing for emerging trends—offering actionable insights to help your business scale, strengthen customer connections, and thrive in the future of support.

Key takeaways:

• Understanding the landscape: Gain a clear picture of the key trends reshaping the customer support industry and how businesses are adapting to them.


• Lessons from the frontlines: Explore strategies for overcoming challenges such as balancing personalization with scalability and efficiency.


• Leveraging innovation: Discover how advanced technologies like AI and automation are driving proactive, customer-centric support models while retaining the human touch.


• Future readiness: Learn practical tips for staying agile and proactive in meeting the needs of both customers and employees as the support environment continues to shift.

Product Innovations: How LogMeIn Rescue is Empowering Support Teams for Today's Remote Challenges

Delivering fast, secure, and cost-effective technical support has become more challenging than ever. Join our expert-led product session to discover how LogMeIn Rescue, the enterprise-grade remote support platform, is reshaping customer service and IT support for organizations worldwide. We’ll explore the latest innovations in Rescue, including AI-powered in-session assistance, and reveal how Rescue is driving efficiency, boosting frontline support, and elevating security for support teams of all sizes.

Key takeaways:

• Stay Ahead of Support Trends: Gain insights into the changing landscape of technical remote support, and why frictionless, scalable solutions matter more now than ever.


• Boost Support Productivity: Learn how Rescue’s AI-powered innovations empower L1 teams and streamline complex workflows for advanced reps, delivering better support outcomes at every level.


• Secure Remote Support at Scale: Discover how Rescue enables secure, compliant support across global organizations—helping you cut costs without compromising customer trust or security.

Product innovations: How Resolve is Redefining Endpoint Management for Today’s IT landscape

In this dynamic session, we’ll introduce you to LogMeIn Resolve—a modern, AI-powered Unified Endpoint Management (UEM) solution built for the evolving needs of MSPs and IT professionals. We’ll explore how AI and automation are transforming endpoint management, from secure device deployment and ongoing proactive security to fast, secure support when it matters most. Get a firsthand look at innovative features, industry trends shaping the future, and new ways to optimize efficiency and security across the endpoint lifecycle.

Key takeaways:

• Maximize Efficiency with AI: Understand how AI is revolutionizing endpoint management and why traditional approaches are no longer sufficient.


• Secure Every Stage of the Endpoint Lifecycle: Discover best practices and integrated solutions for safeguarding your fleet—from secure MDM deployment through to ongoing endpoint protection.


• Transform Your IT Operations: See real-world demonstrations of Resolve features that simplify service delivery, boost security, and address common management challenges across your entire endpoint environment.

Join us for an interactive Ask Me Anything (AMA) session where you can raise your burning questions and get real-time insights from our GoTo experts. This is your opportunity to dive deeper into topics that matter most to you while engaging in meaningful, thoughtful conversations.

A Fireside Chat on Meeting High Customer Expectations and Building Seamless Multichannel Experiences

At the end of the day, we’re all customers and can appreciate the importance of a great experience, a strong connection with businesses we frequent. A rewarding business-to-customer relationship is more important today than ever… where the difference between a good and bad experience can make or break a sale, your reputation or even your business.

In this fireside chat, leaders from diverse industries will share proven, practical strategies for delivering exceptional customer experiences. Join us to explore what it takes to create strong customer connections and build enduring trust in your business.

Key takeaways:

• Meet your customers where they are: Learn strategies for unifying phone, text, email, chat and video touchpoints – so your team can engage on everyone’s terms, without juggling platforms or missing opportunities.


• Life is complicated, great experiences shouldn’t be: Teams and resources are already stretched thin. Hear best practices for deploying solutions without unnecessary complexity and cost – easy to implement, effortless to manage, and built to deliver immediate value.


• Better intelligence, better insights for better business: Modern technology is required to address modern customer issues. Uncover ways to harness AI-driven insights, analytics, and feedback to anticipate needs, prevent issues, and enhance communications for growing your business.

Product innovations: How GoTo Connect transforms customer and team experiences

Join GoTo experts to learn how GoTo Connect bridges the customer experience gap with innovative omnichannel and AI-driven features. We’ll spotlight key communications trends, demo how our latest innovations simplify workflows for teams, and show you how to deliver unified, engaging experiences at scale. Explore how teams are breaking down silos, serving customers smarter and faster, and turning insights into action—all with GoTo Connect.

Key takeaways:​

• Experience unified communication: See how GoTo’s solutions break down silos to create seamless, omnichannel experiences—helping your teams stay connected and your customers engaged, wherever they are.


• Innovate to surpass expectations: Discover new features and AI-powered capabilities that empower overextended teams to work smarter, respond faster, and personalize interactions—turning challenges into opportunities for customer loyalty.


• Act on proactive insights: Learn how the GoTo Connect platform leverages analytics and actionable insights to anticipate needs, prevent issues before they arise, and continually optimize both the team and customer experience.

Join us for an interactive Ask Me Anything (AMA) session where you can raise your burning questions and get real-time insights from our GoTo experts. This is your opportunity to dive deeper into topics that matter most to you while engaging in meaningful, thoughtful conversations.