December 2024

See what’s new at GoTo

Maximize team productivity and reduce daily efforts with over 60 new offerings, capabilities, and enhancements.

Greatest & Latest December logo.

Redefining what’s possible in IT management and support

Accelerate productivity through AI innovation and automation

Give your IT team a productivity boost with AI-powered solutions that eliminate manual tasks and accelerate issue resolution. By automating everyday tasks and providing intelligent assistance, we help your IT team shift from reactive to proactive, helping your business grow – and thrive.

GoTo Resolve Helpdesk dashboard showcasing enhanced productivity through AI-driven innovation and automation.

Remote Management and Support

Bolster your security and upgrade your workflows.

  • GoTo Resolve AI-Powered Assistant - GoPilot dashboard turns agent queries into insights and actionable advice. GoTo Resolve

    AI-Powered Assistant: GoPilot

    An AI-backed sidekick that turns agent queries into insights and actionable advice.
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  • GoTo Resolve Software Asset Management  automate discovery, and easily add software to inventory. GoTo Resolve

    Software Asset Management

    Manage assets, automate discovery, and easily add software to inventory.
    Learn More
  • GoTo Resolve Knowledge Base (Beta) for easy creation, storage, and retrieval of articles by AI-powered. GoTo Resolve

    Knowledge Base (Beta)

    AI-powered knowledge base for easy creation, storage, and retrieval of articles.
    Learn More
  • GoTo Resolve Integrations for seamless and efficient ticket handling and remote session management. GoTo Resolve

    GoTo Resolve Integrations

    Integrate GoTo Resolve for seamless and efficient ticket handling and remote session management.
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  • GoTo Resolve Self-healing alerts finds potential support issues and fixes them on the spot. GoTo Resolve

    Self-Healing Alerts

    Finds potential support issues and fixes them on the spot.
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  • GoTo Resolve Helpdesk AI features accelerate support with ticket summaries, reply suggestions, and end-user troubleshooting. GoTo Resolve

    AI-Powered Helpdesk Enhancements

    AI features accelerate support with ticket summaries, reply suggestions, and end-user troubleshooting.
    Learn More
  • GoTo Resolve Problem Management (Beta) are linking related tickets, documenting root causes, and efficiently tracking solutions. GoTo Resolve

    Problem Management (Beta)

    Link related tickets, document root causes, and track solutions efficiently.
    Learn More
  • GoTo Resolve Windows Update Policies (Beta) automating patching with rescheduling, reboot, filters, and more. GoTo Resolve

    Windows Update Policies (Beta)

    Automate patching with rescheduling, reboot, filters, and more.
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  • GoTo Resolve Remote Execution Expansion for automating tasks faster and more efficiently. GoTo Resolve

    Remote Execution Expansion

    New script library and automation templates make building automated tasks faster and easier.
    Learn More
  • LogMeIn Rescue Web Technician Console accessible directly in the browser, with no downloads required. LogMeIn Rescue

    Web Technician Console

    A modern, simplified technician console right in your browser, no downloads needed.
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  • LogMeIn Rescue Integrate with MS Teams, VPro, JIRA, Salesforce, and ServiceNow Live Lens to make support workflows seamless. LogMeIn Rescue

    Integrations

    Integrate with MS Teams, VPro, JIRA, Salesforce, and ServiceNow Live Lens to make support workflows seamless.
    Learn More
  • LogMeIn Rescue redesigned device manager UI makes it easy for admins to organize devices and set sharing permissions. LogMeIn Rescue

    Redesigned Device Manager

    A sleek, revamped device management UI makes it easy for admins to organize devices and set sharing permissions.
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  • LogMeIn Rescue Unattended Privacy Mode protecting sensitive data by restricting what the host device can see or do. LogMeIn Rescue

    Unattended Privacy Mode

    Protect sensitive or confidential data by restricting what the host device can see or do.
    Learn More
GoTo Resolve empowering IT teams with AI-driven solutions, smarter workflows, and an expanded ecosystem for seamless operations.
what else is new?
GoTo Resolve
From AI breakthroughs to smarter workflows and expanded ecosystem capabilities, GoTo Resolve's new capabilities and enhancements were designed to take your IT operations to new heights. Check out the latest features and updates in GoTo Resolve.
what else is new?
LogMeIn Rescue
Our Rescue updates in 2024 were focused on scaling your support operations without limitations and minimizing effort with workflows to work for you. Explore how this collection of enhancements redefines what is possible in IT management and support.
LogMeIn Rescue streamlined support operations and cross-platform compatibility.

Eerdere releases

  • Rescue

    G2 Fall 2024 badge.
  • Resolve

    G2 Fall 2024 badge.
  •  

    Trust Radius Buyer’s Choice 2024 badge.

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