See what’s new at GoTo
We’re building new ways to make IT easier – and save you time and money.
What’s new in Remote Management & Support
Get powerful productivity and proactive security with the latest features and integrations
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GoTo Resolve
End-User Portal & Enhancements
Let end-users create, comment on, and monitor support tickets from an all-new dedicated portal. -
Rescue
Live Translation Services
Provide multi-language support in remote sessions regardless of what languages your agents speak. -
GoToMyPC
Security Center
See your personalized security score and how to plug security holes in a single dashboard. -
GoTo Resolve
Zendesk Integration
Initiate remote support sessions and automatically track session information from within Zendesk tickets. -
GoTo Resolve
Scheduled Automations
Your IT team can now schedule remote execution jobs or device updates – even for offline devices.
What’s New in Communication & Collaboration
Get flexible, easy, and intuitive communication experiences.
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GoTo Customer Engagement
Custom Surveys
Create custom surveys to collect customer feedback while boosting engagement and loyalty.
Not available outside of United States & Canada -
GoTo Customer Engagement
AI-Powered Messaging Assistant
Generate content for SMS campaigns and customer conversations with OpenAI integration.
Not available outside of United States & Canada -
GoTo Customer Engagement
Mobile Inbox
Interact with customers anytime, anywhere with a shared inbox and contacts optimized for mobile.
Not available outside of United States & Canada -
GoTo Connect
Network Test for Admins
Monitor, visualize, and drill down into user and network degradation issues via your GoTo Admin portal. -
GoTo Connect
GoTo Admin Voice APIs
Create brand-new applications with 25 new APIs for phones, devices, and more. -
GoTo Connect
Dial Plan Call Volume Analytics
Uncover insights into how callers interact with your business, spot bottlenecks, and improve experiences. -
GoTo Connect
Softphone Experience
Easily park and transfer calls and enjoy 3-way calling with an optimized softphone experience for desktop. -
GoTo Connect
Simple Setup
Set up, implement, and test your VoIP phone system in 5 easy steps with a guided onboarding flow.
What else is new?
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Remote Management & Support
GoTo Resolve: Device Groups extended to RMM
GoTo Resolve: Custom Fields for Tickets
GoTo Resolve: Customer Attended App
GoTo Resolve: In-session File Manager
GoTo Resolve: Android UA Manufacturer Expansion
Rescue: Calling Card as a Service
Rescue: Admin AD Sync
Rescue: Updated Admin UI
GoToMyPC: Experience Optimizer -
Communication & Collaboration
GoTo Connect & GoTo Meeting: End-to-End Encryption
GoTo Connect: E911 per Location Alerts
GoTo Connect: Caller ID Swap
GoTo Connect: SMS Registration
GoTo Contact Center: Real-Time Call Queues Alerts
GoTo Contact Center: Updated Customer Callback Number Experience
GoTo Connect Admin: Desk Phone Settings
GoTo Connect Admin: Device Status
GoTo Webinar: Webinar on Mobile with Deep Link
IT just got easier
Discover your one-stop solution to mounting workloads and increased costs.