What are GoToConnect PBX Admin Tools?
GoToConnect PBX admin tools are a suite of resources that accompany the GoToConnect PBX phone system, which is a business phone system that provides inbound and outbound voice and video communication. These tools help to support VoIP (voice over IP) systems, including the SIP (Session Initiation Protocol) used in VoIP communications that allow users to make voice and video calls.
The system administration tools help manage PBX features like voicemail, music on hold, call recording, dialing, conferencing, interactive voice response, caller ID, and incoming phone calls. These admin tools also oversee your main phone number as well as multiple telephone lines used across your company.
Advantages of GoToConenct PBX Admin Tools
Traditional landlines and communication legacy systems can't offer the benefits of a PBX phone system.
Exceptional Value
Using a hosted PBX phone system means you don't have to invest thousands of dollars for a new system. Nor are you required to spend money on upgrades and new features. Everything is included in one hosting price.
Flexible and Scalable
The wide array of admin tools for the GoToConnect PBX system provides the necessary flexibility and scalability to help companies expand. The virtual communications system can continue to accommodate more team members across more telephone lines and phone extensions.
Mobility Options
The hosted PBX system and administration tools are made with remote teams in mind. Options include accounting for different access equipment, including PCs, Mac computers, and mobile devices like smartphones and tablets.
Easily Deployable
Your system administrator can easily deploy and oversee the PBX system by using the PBX administration tools. Simple voice menus help everyone quickly learn how to get the most out of this hosted VoIP system.
Why Choose GoToConnect?
Using a wealth of expertise and knowledge gained from working with all types of businesses, we understand your communication and service pain points. Our GoToConnect solution alleviates those issues and addresses today's modern, digital work environment.
Return on Investment
Business Continuity
High-Performance Results
Features
Dial Plan Editor
Dial Plan Editor is an industry first, offering a way to map out your own call flows visually by using a drag-and-drop canvas. This capability enables you to plan where incoming calls will go by deploying tools like wait times, auto-attendants, voicemail boxes, sound clips, HTTP notify nodes, ring groups, and modify caller ID nodes.
There are endless real-time configuration options you control across as many lines as you'd like. You'll also be able to set different call patterns to accommodate different schedule types, such as variable work hours, holiday hours, and after-hours work.
It's easy for anyone to add a menu option when you've just expanded with a new department or additional staff. In just a couple minutes, you can log into your portal and then use click-to-add menu functionality and drag-and-drop tools.
Custom Schedules
This PBX admin tool allows administrators to configure time-based call routing. Custom schedules typically involve situations like open/closed hours, special events, and holiday hours. Schedules can be set in advance and then manually or automatically activated.
The custom schedules tool also lets you create custom greetings to accompany each schedule. Administrators can set the entire year's schedule in just one step so they don't have to manually change call routing at any point.
Web-Based User Portal
Our online end-user portal allows all end users, including those without administration permissions, to modify their own Find Me/Follow Me, voicemail, and fax-to-email settings in real-time. Each user can do things like changing the email their voicemail messages go to or switching voicemail messages to sound files that go to an email address.
It's a simple process that involves logging into the online portal, clicking the settings tabs that need to be changed, and saving these changes.
Web-Based Admin Portal
Our online admin portal lets those users with administrative permissions view and make universal, real-time changes to the PBX system settings from any device that has an internet connection. Common use cases include changing the Dial Plan, configuring new devices, adding or deleting users, changing extensions or company hold music, and updating call filter settings.
Other Features
Call Routing
Get your call connected to the correct endpoint.
Dial By Name
Find an employee's extension using only their name.
Call Forwarding
Forward your extension to any cell phone, landline, or co-worker.
Unlimited Extensions
Use an unlimited amount of extensions at no extra charge.
Extension Transferring
Transfer a call to another extension with an announcement or blind transfer.
Find Me/Follow Me
Route incoming calls to multiple phones in a specified sequence for unique flow.
FAQs
- How do you get help with PBX tools like Dial Plan Editor?
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We have many resources available to ensure that all your questions are answered about how to use Dial Plan Editor and all of our other IP PBX systems tools. We have a fully staffed customer service and technical support departments with knowledgeable agents who can answer questions and address concerns. You can access our agents 24 hours a day, seven days a week, and 365 days per year. You can also tap into our online videos and user training manuals that offer step-by-step instructions on using all our PBX phone system tools.
- How do you keep everyone from making changes to the Dial Plan Editor?
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You can control access to the Dial Plan Editor by setting up permissions for various users in the administrator portal. This can be done by your administrator or you can seek assistance from our customer service agents.
- Will a custom schedule and greeting negate an auto-attendant or precede it?
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You can configure this through the Dial Plan Editor. Greetings and related options can change automatically based on the schedule at any time during the Dial Plan, such as before or after an auto attendant greeting.
- Are there pre-recorded greetings for certain events like the holidays?
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There are not any available, but you can create your own custom, pre-recorded holiday greeting and upload it as a .WAV file. This custom, pre-recorded holiday greeting can then automatically play during a pre-determined schedule.
- Do I have to manually activate new schedules?
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No. After the initial configuration, Dial Plans will adjust automatically to meet your desired schedule. You can create multiple schedules for open/closed hours, holiday hours, and more.
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