Success Story: Lucid Software


With high customer demand and rapid company growth from early on, keeping up with success was an ongoing challenge for Lucid Software. As a company that wanted to match the quality of their product with the quality of their customer service, Lucid Software knew they needed to stop running to the phone and instead, find a communications tool that was as dynamic as they were. They were quickly drawn to GoTo Connect due to its simplicity, quality, flexibility and the fact that it delivers superior call quality and crystal clear audio.

Lucid Software was born from a desire to simplify. They were founded in 2008 with the goal of providing businesses with small operating budgets a process-mapping tool that was affordable and offered collaboration and version control features.

“I don’t have to worry about the call getting cut off or not understanding the person on the other line ... because with GoTo Connect, the call quality is fantastic.”


-Monika Gilmore

Customer Experience Manager, Lucid Software

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