Manage calls the easy way with a call management system
Stay on top of business communications with GoTo Connect call management software. Create call routing, transferring, and filtering flows that work for your team.
Get call management features when you sign up for a GoTo Connect plan. No credit card, no minimum commitment required.
Simplify call handling, once and for all
Automate the call handling process by setting up call flows between departments, agents, and extensions – the easy way.
- Route and forward calls automatically to any extension, agent, department, or external line
- Transfer calls easily from one extension or agent to another, without losing your caller
- Keep up to five callers on hold at the same time, and keep them engaged while they wait with time announcements and music
- Filter calls with Shared Line Appearance that let important callers through faster. Stop certain inbound callers with Do Not Disturb
- Monitor call flow and agent performance with real-time dashboards and analytics
What can you do with a call management system?
Set up custom call flows, quickly and easily
With GoTo Connect visual call plan editor, you can get custom call flows up and running in minutes – and make changes, instantly.
Simply drag and drop call flow elements, adjust settings, and publish changes. Now, every call goes to the right place, every single time.
But that's not all you get with GoTo Connect
As a VoIP phone service, GoTo Connect is more flexible than a call management system.It also includes:
Unlimited extensionsCreate unlimited phone extensions without calling out a tech team.
Custom auto-attendantsPlay customized messages for callers, or automatically read out the menu or directory.
Hot deskingEasily share desk phones between multiple employees across all shifts.
Conference bridgeTurn any call into an instant conference with anywhere from 3 to 20 live participants.
Unlimited business numbersGet every call routed or forwarded automatically to the correct endpoint.
Number portingKeep your existing business numbers by bringing them over with you to GoTo Connect.
Visual call flow editorMap out new call flows or update existing flows in the visual canvas and click to make them permanent.
CRM integrationsWhether you use Salesforce, Zoho, Zendesk, or something else, you can integrate them with GoToConnect.
What is GoTo Connect?
GoTo Connect is a fully customizable cloud phone system designed to help your business function seamlessly, no matter where your teams are working.
Phone lines & callingIncludes number porting, call forwarding, hot desking, local, toll free, and vanity numbers, call queuing, and auto-attendants
Meetings & chat
Includes instant team messaging, audio conferencing with over 30 countries, and one-click call-to-video-meetings
Support & analyticsIncludes real-time analytics, inbound and outbound call monitoring, and agent effectiveness reporting
Top-rated on G2 and Capterra
Leader in G2's Spring 2022
4.5 stars from 622 reviews on G2
4.5 stars from 578 reviews on Capterra
Didn't find what you were looking for? Click here to speak with a rep.