Make your help desk software more flexible
Simplify the help desk experience. GoTo Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution.
Is it time to rethink your IT help desk?
As day-to-day work gets more complicated, help desk processes need to get simpler. Modern, flexible tools let agents and end users give and receive support, the easy way.
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Ticketing is too complex
No matter where people are working, asking for help and resolving issues should be straightfoward and simple. -
Agents are hard to reach
With so many channels, it can be hard to figure out exactly how to reach IT when you need them most. -
Productivity matters
It’s hard to get work done when you have an outstanding IT issue. Old-school tools can leave employees waiting.
Getting help should be as simple as sending a chat. Now it can be.
Integrate IT ticketing into popular work messaging tools like Microsoft Teams and Slack. From starting a remote session to incident creation to problem resolution, Conversational Ticketing makes managing IT support requests simple.
Prefers a traditional help desk experience? GoTo Resolve features an intuitive ticket queue, plus flexible ticket assignment and management capabilities – via email or our web-based console.

GoTo help desk software is:
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Easy to deploy
Our top-rated products are easy to set up and even easier to use for everyone on the team. -
Highly compatible
Integrations work seamlessly with your desktops, mobile devices, servers, and beyond. -
Effortlessly reliable
Don’t waste time dealing with offline systems. GoTo products boast 99.96% uptime. -
Super secure
Stay safe with banking-grade 256-bit AES encryption, multi-factor authentication, and more.
GoTo Resolve helpdesk
software lets you:




See what customers love about GoTo Resolve
See what modern IT help desk software can do with your free
GoTo Resolve trial
Keep everyone up and running, the easy way – no matter where work happens. Simplified IT makes more possible.