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GoToAssist is now GoTo Resolve. Discover what our all-in-one IT solution can do for your business.     Explore GoTo Resolve

Make your help desk software more flexible

Simplify the help desk experience. GoTo Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution.

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Is it time to rethink your IT help desk?

As day-to-day work gets more complicated, help desk processes need to get simpler. Modern, flexible tools let agents and end users give and receive support, the easy way.

  • Man trying to remotely submit a ticket.

    Ticketing is too complex

    No matter where people are working, asking for help and resolving issues should be straightfoward and simple.
  • Man trying to reach an agent.

    Agents are hard to reach

    With so many channels, it can be hard to figure out exactly how to reach IT when you need them most.
  • Two women being productive at work.

    Productivity matters

    It’s hard to get work done when you have an outstanding IT issue. Old-school tools can leave employees waiting.

Getting help should be as simple as sending a chat. Now it can be.

Integrate IT ticketing into popular work messaging tools like Microsoft Teams and Slack. From starting a remote session to incident creation to problem resolution, Conversational Ticketing makes managing IT support requests simple.

Prefers a traditional help desk experience? GoTo Resolve features an intuitive ticket queue, plus flexible ticket assignment and management capabilities – via email or our web-based console.

Woman submitting a ticket from her phone.

GoTo help desk software is:

  • Easy to deploy

    Our top-rated products are easy to set up and even easier to use for everyone on the team.

  • Highly compatible

    Integrations work seamlessly with your desktops, mobile devices, servers, and beyond.

  • Effortlessly reliable

    Don’t waste time dealing with offline systems. GoTo products boast 99.96% uptime.

  • Super secure

    Stay safe with banking-grade 256-bit AES encryption, multi-factor authentication, and more.

GoTo Resolve helpdesk
software lets you:

Move ticket requesting and management to Microsoft Teams and Slack to take the tedium out of the ticketing process. Remote sessions can be started right from the apps.
GoTo Resolve agent support ticket view in Microsoft teams.
Let end users and agents work off the same tool, streamlining workflows while keeping requests organized. Agents can receive requests, comment, and manage tickets in the apps.
GoTo Resolve desktop interface agent helpdesk ticket view
Still want to take a traditional approach to ticketing or combine it with conversational ticketing? No problem. End users can submit tickets via email to a customized inbox and receive notifications on ticket updates.
GoTo Resolve end-user ticket submission by email and confirmation email.
From a modern ticket queue to flexible ticket assignment and management, agents have access to a web-based help desk console where they can see tickets, message employees, and even start a remote session from the same platform.
GoTo Resolve’s intuitive console experience.

See what customers love about GoTo Resolve

See what modern IT help desk software can do with your free
GoTo Resolve trial

Keep everyone up and running, the easy way – no matter where work happens. Simplified IT makes more possible.

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