Stay up and running and up to date with background access

Fix problems and execute maintenance tasks – without interrupting users while they work.

Eliminate desk visits and minimize employee downtime.

Keep machines updated and in working order, without impacting employee workflows or slowing agents down. Background access lets you:

  • Improve productivity Fix issues without waiting for the user or device to become available.
  • Gain 360º visibility Reduce resolution time by viewing the environment before remoting in.
  • Speed up support Check system diagnostics and terminal access without interrupting end users.
  • Keep every device up to date Securely send, receive, and sync files and folders to any device.
  • Optimize your teams Maintain uptime consistency – regardless of location.
Eliminate desk visits and minimize employee downtime.

What can you do with background access?

Empower agents to keep every endpoint working its best – regardless of user availability.

Device Quick View

  • Pull system diagnostics like CPU, memory, network, processes, and more from any device without starting a remote session.
  • Access data from any device and bring that info right into the agent dashboard.
  • If real-time data doesn’t automatically populate, requesting it is easy as long as the remote access window is open.

What can you do with background access? Empower agents to keep every endpoint working its best – regardless of user availability.

GoTo Resolve is more than just background access

Advanced features and capabilities make more possible for remote and in-house teams.

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    Conversational ticketing

    Modernize your IT help desk by bringing the support request process onto the messaging platforms your teams are already using, like MS Teams and Slack.
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    Security architecture

    Go beyond the basic requirements with technology built with a security-first mindset and zero trust architecture that locks out malicious actors.
    Learn More >
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    IT automation

    Free up your help desk for more valuable and rewarding work by automating routine, mundane tasks like software installation and updates.
    Learn More >
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    Mobile device support

    Provide fast, frictionless remote technical support for virtually any mobile device running iOS, Android, or Chrome OS.
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    Admin console

    Simplify secure logins, connect users to help desk support, and much more – all using GoTo Admin’s streamlined management console.
    Learn More >
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    Unattended access

    Work on any machine, even without the end user present. Remote unattended access helps keep everyone up and running.
    Learn More >

GoTo Resolve at-a-glance

Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.

Explore GoTo Resolve >
  • Streamline support and respond, act, and resolve issues – all in one place.

    Streamline support

    Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
  • Maximize productivity with time-optimizing features like unattended access.

    Maximize productivity

    Time-optimizing features like unattended access and multi-session handling let agents and employees get more done.
  • Make secure I-T simple and keep systems safe while business stays up and running.

    Make secure IT simple

    With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.

Start using GoTo Admin Console with your free GoTo Resolve account.

Empower agents to keep devices up and running – without disrupting user workflows.