Eliminate desk visits and minimize employee downtime.
Keep machines updated and in working order, without impacting employee workflows or slowing agents down. Background access lets you:
- Improve productivity Fix issues without waiting for the user or device to become available.
- Gain 360º visibility Reduce resolution time by viewing the environment before remoting in.
- Speed up support Check system diagnostics and terminal access without interrupting end users.
- Keep every device up to date Securely send, receive, and sync files and folders to any device.
- Optimize your teams Maintain uptime consistency – regardless of location.
What can you do with background access?
Empower agents to keep every endpoint working its best – regardless of user availability.
Device Quick View
- Pull system diagnostics like CPU, memory, network, processes, and more from any device without starting a remote session.
- Access data from any device and bring that info right into the agent dashboard.
- If real-time data doesn’t automatically populate, requesting it is easy as long as the remote access window is open.
GoTo Resolve is more than just background access
Advanced features and capabilities make more possible for remote and in-house teams.
Unattended accessWork on any machine, even without the end user present. Remote unattended access helps keep everyone up and running.
Mobile device supportProvide fast, frictionless remote technical support for virtually any mobile device running iOS, Android, or Chrome OS.
Agent collaborationDon’t leave customers on wait on hold while agents hunt down answers. Bring senior problem solvers into a session or seamlessly hand off calls for expert assistance.
GoTo Resolve at-a-glance
Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.
Streamline supportRespond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
Maximize productivityTime-optimizing features like unattended access and multi-session handling let agents and employees get more done.
Make secure IT simpleWith enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.