Introducing GoTo Resolve for Managed Service Providers

Offer your clients frictionless, secure support – the easy and affordable way – with GoTo Resolve’s all-in-one remote IT management software.

Scale your business. Securely support your customers.

Our unified, secure IT support platform allows Managed Service Providers to quickly and easily manage, monitor and access client devices all from one single location – without the outdated interfaces of traditional RMM software. With setup that takes minutes, not days, GoTo Resolve’s MSP software can quickly help you exceed client expectations with tools to:

  • Provide truly proactive support with features like IT alerting, customizable patch management, and antivirus management.
  • Offer remote support to and from all devices, including PC, Mac, iOS, Android, and Chromebooks.
  • Simplify your helpdesk with Conversational Ticketing that makes raising an issue as simple as sending a chat on MS Teams.
  • Troubleshoot and manage devices behind the scenes with background access, or connect to them when it's convenient with secure unattended remote support sessions.
  • Extend support past the desktop with our no-download camera sharing add-on feature that lets agents troubleshoot disconnected devices and hardware – without needing to travel on site.
Managed service provider using GoTo Resolve for MSPs, a remote IT support software.

Manage everything. Solve anything. GoTo Resolve’s secure IT infrastructure makes more possible.

Keep everyone up and running – without the added security risks of other RMMs – with advanced features designed to help Managed Service Providers work smarter, not harder.

GoTo Resolve removes headaches and overhead, and helps maximize your resources. Stay ahead of problems, troubleshoot behind the scenes, and be a multi-tasking magician with features like background access, IT automation, proactive alerting, agent collaboration, and multisession handling.

RMM software with background access, IT automation, proactive alerting, agent collaboration, and multi-session handling.

Delight your customers with a frictionless support experience that covers every device. GoTo Resolve allows agents to solve issues quickly, the first time, with device agnostic support capabilities and “right fit” support tools: from zero-download remote view to powerful remote control to extensible task automation. Built-in Conversational Ticketing makes requesting help as easy as sending a Teams message.

GoTo Resolve's RMM software with zero-download remote view, remote control, and task automation.

Offer scalable support. GoTo Resolve’s MSP software includes valuable time-saving features like multi-tenancy architecture to simplify how you organize, configure, and bill your customers. Integrate with PSAs like Zendesk and Connectwise Manage to streamline user syncing and customize reporting – so you can spend more time on client success and less time on account administration.

GoTo Resolve for MSPs reporting console with PSA integration.

Stop working in outdated, overblown tools, built for yesterday’s problems and workflows. Consolidate your efforts with simplified helpdesk ticketing, native remote support, and device management, all in one-easy-to-learn platform. GoTo Resolve’s interface is architected to deliver a truly agent-first experience, resulting in less searching and more solving, every single day.

GoTo Resolve for MSPs user-friendly interface.

GoTo Resolve makes more possible for MSPs

Advanced features and capabilities make more possible for remote IT technicians.

  • Patch Management

    Ensure every endpoint is protected from potential issues and cyber threats. Take the work out of tracking, testing, and installing patches with one streamlined console.
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  • IT Automation

    Free up your helpdesk for more valuable and rewarding work by automating routine, mundane tasks like software installation and updates.
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  • Unattended Access

    Work on any machine, even without the end user present. Remote unattended access helps keep everyone up and running.
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  • Background Access

    Get more done without disrupting work. Fix problems or execute maintenance tasks, without interrupting the current user’s workflow.
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  • Remote Support

    Now, businesses big and small can seamlessly solve just about any tech issue – from anywhere – with GoTo’s flexible, secure remote support software.
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  • Mobile Device Support

    Provide fast, frictionless remote technical support for virtually any mobile device running iOS, Android, or Chrome OS.
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  • Managed Antivirus

    Proactively detect issues. Address potential vulnerabilities. Protect and manage each endpoint to mitigate cyber threats – the easy way.
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  • Conversational Ticketing

    Modernize your IT help desk by bringing the support request process onto the messaging platforms your teams are already using, like MS Teams.
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  • MSP Helpdesk Reporting

    Dig into the details of support activity: From remote session data to ticketing metrics – see how your service measures up.
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Frequently Asked Questions

GoTo Resolve’s MSP software offering includes all the same features of the core plus additional MSP-specific account administration features and PSA integrations, as well as pricing structure tailored to MSPs.

In addition to the core GoTo Resolve features, GoTo Resolve for MSPs includes a multi-tenancy account structure to simplify how MSPs organize, configure, and bill their clients. Integrations with Datto and ConnectWise's Professional Services Automation (PSA) tools streamline adding users.

MSPs can sync contacts from their client accounts as an “agent user” in a GoTo Resolve sub-account. This integration is useful when a client account needs access to GoTo Resolve – such as with a hybrid outsourced IT model where the MSP’s client has an IT team that is providing support or is managing infrastructure along with the MSP who is contracted for another level of support (e.g., L1, L2).

The mobile camera-share add-on can be particularly helpful to MSPs because it streamlines remote troubleshooting of devices that are not online in instances that would otherwise require a technician to go in-person. For example, when troubleshooting hardware that does not have a client installed (e.g., a printer) or hardware that is offline. Using a smartphone camera, the camera-sharing feature lets agents see what the client sees and guides them through troubleshooting via AR annotation.

Endpoint protection (Powered by Bitdefender) is another add-on feature that many MSPs find useful to handle procurement for endpoint protection software for clients – reducing complexity in billing. While GoTo Resolve offers procurement via Bitdefender, it also allows you to manage scans and other tasks for most other AV vendors directly within GoTo Resolve.

Ready to offer your clients more?

Let us show you what GoTo Resolve for MSPs can do:

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GoTo Resolve for Managed Service Providers lets you offer seamless, secure support for your clients – at an accessible price. Get started today.