Make resolutions easier than ever with visual engagement

Add a visual dimension to your support experience with mobile camera sharing.

See it. Solve it. Simple.

  • Help customers find a resource online or troubleshoot an issue.

    Enhanced service and support

    Help customers find a resource online or troubleshoot an issue. Reduce back and forth using visuals to guide fixes, the easy way.
  • From routers to printers, guide remote equipment installation.

    Easy onboarding and adoption

    From routers to printers, guide remote equipment installation. Help customers better use your products. Mobile camera sharing makes it possible.
  • Better overall experiences help to cut confusion and remove friction.

    Better overall experiences

    Cut confusion. Remove friction. Guide customers. Shorten call times. Is there anything visual engagement can’t do?

Lightning-fast resolutions await

Blindly describing an issue or explaining a solution can be a struggle when you can’t see it firsthand. Add a visual dimension to phone or chat conversations, and reach resolutions, fast.

With GoTo Resolve camera sharing, you’ll get easy access to the issues, without any downloads. Use their mobile device’s camera to provide live, interactive video support for equipment and hardware. 
Add a visual dimension to phone or chat conversations, and reach resolutions, fast.

GoTo support products are:

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    Easy to deploy

    Our top-rated products are easy to set up and even easier to use for everyone on the team.
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    Highly compatible

    Integrations work seamlessly with your desktops, mobile devices, servers, and beyond.
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    Effortlessly reliable

    Don’t waste time dealing with offline systems. GoTo products boast 99.99% uptime.
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    Super secure

    Stay safe with banking-grade 256-bit AES encryption, multi-factor authentication, and more.


With visual engagement tools from GoTo, you can...

BEST FOR CAMERA SHARING

Find easy solutions for customers and remote employees

With GoTo Resolve, agents can troubleshoot, fix, or help guide installation of any piece of equipment, anywhere, via their smartphone's mobile camera.

Fix just about anything – with zero-download camera sharing

From disconnected devices to home WiFi routers to printers, GoTo Resolve expands the range of who – and what – your team can remotely support.

Visual engagement tools from GoTo help fix just about anything and provides solutions for customers and employees.

Start improving customer interactions today.

See how your team can cut through confusion and improve customer experiences.