Simplify support with conversational ticketing

Modernize your help desk by plugging an IT support ticketing system right into the messaging platforms your teams are already using.

Conversational Ticketing: Now available on Slack!

Putting in a support request is as simple as sending a chat. Working through requests is just as easy. See what the GoTo Resolve Slack integration can do.

  • GoTo Resolve conversational ticketing feature in Slack screen.

The easiest way to get the help they need

Keep business up and running, no matter where everyone’s working. Conversational ticketing in GoTo Resolve makes putting in an IT request as simple as sending a chat.  

  • Send requests to IT using businesses messaging platforms like MS Teams and Slack.
  • Employees create tickets, and helpdesk agents manage them – all in one place.
  • Streamlined service management prevents uncaptured requests and unresolved issues.
Conversational ticketing in Go To Resolve makes putting in an I-T request as simple as sending a chat.  

What can you do with conversational ticketing?

Solve problems from start to finish with our easy-to-use IT ticketing system.

Messaging ticket creation

  • Simplify access to support by bringing the ticketing process onto business messaging platforms. Easily convert ad-hoc chat questions into tickets.
  • Create a ticket in multiple ways, like directly engaging the app, selecting emojis, using action buttons, invoking a slash commands, and more.
  • Easily review, comment and see status update on all tickets from the GoTo Resolve app, within the messaging platforms.
  • Requesters shouldn’t have to ask questions twice – in a message and then again when submitting a ticket. With GoTo Resolve, it all gets done at once.
  • Streamlined processes make it faster and easier than ever to get the resolutions needed to stay productive.
 Simplify access to support by bringing the ticketing process onto business messaging platforms.

GoTo Resolve is more than just conversational ticketing

Advanced features and capabilities make more possible for remote and in-house teams.

  • Help desk reporting

    Dig into the details of support activity: From remote session data to ticketing metrics – see how your service measures up.
    Learn More >
  • Mobile device support

    Provide fast, frictionless remote technical support for virtually any mobile device running iOS, Android, or Chrome OS.
    Learn More >
  • Unattended access

    Work on any machine, even without the end user present. Remote unattended access helps keep everyone up and running.
    Learn More >

See what customers love about GoTo Resolve

GoTo Resolve at-a-glance

Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.

Explore GoTo Resolve >
  • Streamline support and respond, act, and resolve issues – all in one place.

    Streamline support

    Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
  • Maximize productivity with time-optimizing features like unattended access.

    Maximize productivity

    Time-optimizing features like unattended access and multi-session handling let agents and employees get more done.
  • Make secure I-T simple and keep systems safe while business stays up and running.

    Make secure IT simple

    With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.

Start using conversational ticketing with your free GoTo Resolve account

Make support simpler than ever with a ticketing system that works for everyone.