Refreshingly simple, remarkably secure IT management tools

Introducing GoTo Resolve: Everything you need to run your business from
anywhere – all in one place.

Modernize your help desk with conversational ticketing

Conversational ticketing plugs IT support right into the messaging tools your teams are already using.

  • Create, manage, and close support tickets from within Microsoft Teams or Slack
  • Start remote sessions over messaging
  • Use web-based ticketing, conversational ticketing, or a combination to fit your needs
GoTo Resolve interface showcasing an open support ticket accompanied by slack and Microsoft team logos showcasing the integration between GoTo Resolve and popular messaging tools.

Provide mobile support on any device, from anywhere

Provide fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.

  • Join sessions directly via SMS, PIN, link, or email
  • Chat with agents via web browser or app
  • Hand off or record mobile support sessions
Young professional looking at cellular phone and smiling, accompanied by a GoTo Resolve interface example showcasing the ability to join a support session from virtually any device.

Stay safe with zero trust security architecture

Enterprise-grade security meets consumer-grade ease of use to securely keep your systems running.

  • Banking-grade encryption
  • Streamlined access management and provisioning
  • Multi-factor authentication, SSO, and more

Young professional sitting at cafe with headphones on look at laptop computer, accompanied by a GoTo Resolve interface example showcasing the added security of a signature key.

Save time and resources with remote IT automation

Unattended access and multi-session handling let agents and employees get more done, every day.

  • Push scripts and tasks
  • Leverage pre-written scripts
  • First-of-its-kind zero trust access controls with remote execution
GoTo Resolve interface showcasing remote execution tab with call-outs for adding file download, powershell execution, and MSI installation.

Organize your teams with the Admin Console

Manage user access and permissions the easy way: all in one centralized place.

  • Set up user logins using Single Sign-On (SSO)
  • Configure Two-Factor Authentication for users
  • Set up streamlined help desk channels
Manage user access and permissions the easy way: all in one centralized place

Deliver better resolutions with Agent Collaboration

Reduce hold times and get customers to the agents who are best equipped to help.

  • Seamlessly hand off a remote session to another agent using Session Transfer
  • Simultaneously view and control customer screens, retrieve diagnostics, and allow chat with between agents and customers with Multi Agent Collaboration
Reduce hold times and get customers to the agents who are best equipped to help

Keep all devices optimized with Background Access

Minimize downtime by fixing and maintaining machines, without impacting workflows.

  • Assess issues early with Device Quick View
  • Scan diagnostics using Remote Terminal Access
  • Implement system updates with Background File Manager
Minimize downtime by fixing and maintaining machines, without impacting workflows

Gain key insights with Help Desk Reporting

Keep track of your support sessions and monitor how teams are doing – and where they can improve.

  • Gather valuable information, such as session duration and agent and end-user stats
  • Accompany session records with detailed notes
  • Use session metrics to make valuable decisions
Keep track of your support sessions and monitor how teams are doing – and where they can improve

Offer proactive support with Unattended Access

From routine updates to problem solving, view and control devices – without an end user present.

  • Install and deploy updates on off hours
  • Fix an issue while the employee is offline
  • Set up and assign company and user devices
From routine updates to problem solving, view and control devices – without an end user present.

Ready to revolutionize IT?

Get more done, the easy way, with GoTo Resolve.