Contact Center

Easier-than-ever engagement

Deliver better customer experiences and boost sales with a cloud contact center solution built for small- and medium-sized businesses.

A contact center that works the way you do

GoTo Contact Center makes leveling up customer interactions easy – from anywhere.

  • Woman smiling while working from home using Go To Contact.

    Cloud-based flexibility

    Help your team be productive from home, the office, or wherever they work best.
  • Woman outside in the sun looking up and happily smiling.

    One-day deployment

    Get up and running in one day with a seamless onboarding process.
  • Man configuring Go To Contact in the admin panel on his laptop.

    Hassle-free IT

    Easily configure and manage your contact center solution in a simplified admin portal.

Create better customer outcomes

Build the right workflow to deliver top-notch experiences and get customers the results they deserve. Route customer calls to the right agents and offer queue call-backs. Speed up outbound dialing or trigger pre-recorded voicemails. Switch seamlessly between voice, video, SMS*, and chat.

Interface showing Go To Contact supervisor dashboard that helps improve team workflow and provide customers with positive experiences.

Improve performance with data on demand

Get insights into team productivity and gauge customer satisfaction. See call analytics and stats like total talk time and wait time. Customize dashboards by agent or team. Find performance patterns and trends you can use to improve.

Collage showing how Go To Contact data insights can improve team productivity and gauge customer satisfaction.

Maintain a contact center without the headaches

Whether you have an IT team or you’re doing it yourself, GoTo Contact Center makes admin easy. Configure call flows with drag-and-drop dial plan editor, assign access permissions, and make changes in a single, streamlined admin portal.

Collage showing how GoTo Contact makes admin easy for agents.

A contact center solution for the entire team

GoTo Contact Center helps everyone do their best work, wherever they’re working from.

Meet expectations and get results

  • Make informed business decisions with real-time analytics and reports
  • Coach agents and improve interactions with listen and whisper modes, plus call recording
  • Reduce hold times with callback queues
  • Improve call resolutions with intelligent call routing
A manager smiling during a meeting.

See how GoTo works for you

  • Top-notch performance

    99.999% uptimes, low bandwidth usage, and 11 global data centers keep your teams running around the clock.
  • #1 in customer support

    Our 24/7, award-winning customer support is rated #1 on the industry’s most trusted independent review sites.
  • Enterprise-grade security

    Your data is safe and secure with top-of-the-line security features and adherence to standards like SOC 2 Type II and GDPR.

Boosting engagement is easier than you think

See how GoTo Contact Center can transform your customer interactions.

Frequently asked questions

A contact center solution such as GoTo Contact Center makes increasing customer satisfaction easy. Tracking call activity in a single place gives you actionable insights into how your agents interact with customers – insights that you can use to help your team improve. Just switching to an integrated contact center can boost your agents’ productivity by up to 37%!
Cloud contact center solutions make it easy to customize your own contact center system – no complex IT needed. Key features include call analytics, inbound and outbound call monitoring, interactive voice response, and automatic call distribution. You can even integrate your CRM for up-to-the-minute customer insights.

Cloud-hosted contact center software is often built on top of an existing cloud phone system – putting all the features you need in a single place. There’s no need to worry about maintaining any servers or hardware, either – since all updates and fixes are handled in the cloud, all the heavy lifting is done for you.

This makes streamlining IT and cutting costs easy. In fact, switching to an integrated solution like GoTo Contact Center could reduce your IT costs by up to 14%!
Traditional call centers are built on legacy phone systems and focused on a single channel of communication: phone calls. Teams may be divided into inbound vs. outbound calling (such as customer support vs. sales), and usually don’t support additional channels like SMS or video.

Contact centers are multichannel: they support phone calls, as well as SMS text messages, web chat, social media, and video. Customers have their own preferred ways of connecting, and modern contact center software makes it easy to meet them where they are. Cloud-hosted contact centers are also more flexible and easier to maintain than traditional call centers.
GoTo Contact Center is currently available in Australia, Brazil, Canada, Germany, Ireland, Italy, Mexico, the United Kingdom, and the United States.
*SMS features are currently only available in the US and Canada.