A contact center that works the way you do
GoTo Contact Center makes leveling up customer interactions easy – from anywhere.
Cloud-based flexibilityHelp your team be productive from home, the office, or wherever they work best.
One-day deploymentGet up and running in one day with a seamless onboarding process.
Hassle-free ITEasily configure and manage your contact center solution in a simplified admin portal.
Create better customer outcomes
Build the right workflow to deliver top-notch experiences and get customers the results they deserve. Route customer calls to the right agents and offer queue call-backs. Speed up outbound dialing or trigger pre-recorded voicemails. Switch seamlessly between voice, video, SMS*, and chat.
Improve performance with data on demand
Get insights into team productivity and gauge customer satisfaction. See call analytics and stats like total talk time and wait time. Customize dashboards by agent or team. Find performance patterns and trends you can use to improve.
Maintain a contact center without the headaches
Whether you have an IT team or you’re doing it yourself, GoTo Contact Center makes admin easy. Configure call flows with drag-and-drop dial plan editor, assign access permissions, and make changes in a single, streamlined admin portal.
A contact center solution for the entire team
GoTo Contact Center helps everyone do their best work, wherever they’re working from.
Meet expectations and get results
- Make informed business decisions with real-time analytics and reports
- Coach agents and improve interactions with listen and whisper modes, plus call recording
- Reduce hold times with callback queues
- Improve call resolutions with intelligent call routing
See how GoTo works for you
Top-notch performance99.996% uptimes, low bandwidth usage, and 11 global data centers keep your teams running around the clock.
#1 in customer supportOur 24/7, award-winning customer support is rated #1 on the industry’s most trusted independent review sites.
Enterprise-grade securityYour data is safe and secure with top-of-the-line security features and adherence to standards like SOC 2 Type II and GDPR.
Boosting engagement is easier than you think
See how GoTo Contact Center can transform your customer interactions.
Frequently asked questions
Cloud-hosted contact center software is often built on top of an existing cloud phone system – putting all the features you need in a single place. There’s no need to worry about maintaining any servers or hardware, either – since all updates and fixes are handled in the cloud, all the heavy lifting is done for you.
This makes streamlining IT and cutting costs easy. In fact, switching to an integrated solution like GoTo Contact Center could reduce your IT costs by up to 14%!
Contact centers are multichannel: they support phone calls, as well as SMS text messages, web chat, social media, and video. Customers have their own preferred ways of connecting, and modern contact center software makes it easy to meet them where they are. Cloud-hosted contact centers are also more flexible and easier to maintain than traditional call centers.