Better service starts here
While IT agents respond to issues, GoTo Resolve's help desk reporting tool gathers valuable information, such as:
- Helpdesk ticket volume, overall and by status
- Tickets by agent
- Ticket statistics
- Session duration and session type (Attended, Unattended, Camera Share)
- Agent information or IP address
- End-user information (name, IP address, and device type)
- Session records
What can you do with service desk reports?
By keeping track of your support sessions and help desk ticket details, you'll always know how your IT teams are doing and where they can improve.
GoTo Resolve is more than just help desk reporting
Advanced features and capabilities make more possible for remote and in-house teams.
Conversational ticketingModernize your IT help desk by bringing the support request process onto the messaging platforms your teams are already using, like MS Teams.
Agent collaborationDon’t leave customers on wait on hold while agents hunt down answers. Bring senior problem solvers into a session or seamlessly hand off calls for expert assistance.
Background AccessGet more done without disrupting work. Fix problems or execute maintenance tasks, without interrupting the current user’s workflow.
GoTo Resolve at-a-glance
Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.
Streamline supportRespond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
Maximize productivityTime-optimizing features like unattended access and multi-session handling let agents and employees get more done.
Make secure IT simpleWith enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.