Help them work their way with mobile device support

Provide fast, frictionless remote technical support for virtually any iOS, Android, or Chrome OS device.

Remote support for every device

With the increasing number of tools employees use for work, keep them all up and running with GoTo Resolve.

  • Remotely view and control devices running Android 6+ to seamlessly perform tasks and resolve issues.
  • By leveraging the iOS Broadcast feature, agents can remotely view any iPhone or iPad running iOS 11+ for fast, easy support.
  • Agents can engage in Chromebook support sessions to remotely view employee issues. 
With remote support for every device, you’ll keep all the tools that employees use up and running.

What can you do with mobile device support?

Now agents can easily troubleshoot employee Chromebooks, iOS, and Android devices.

End users can chat instantly with agents within the web browser or app, so they can ask questions and stay up to date on their issue.
With mobile chat, end users end users can chat instantly with agents within the browser or app.
Seamlessly hand over a mobile support session to another agent for tougher issues or those that require higher-level permissions.
With session transfer, seamlessly hand over a mobile support session to another agent.
Automatically record all on-screen activity when a support session is launched for auditing or training purposes.
Session recording allows you to record all on-screen activity when a support session is launched.

Available for iOS and Android

Download the GoTo Resolve Agent mobile app

Access managed devices, launch a remote session, and view live performance data (and more) all from a mobile device. With the GoTo Resolve Agent mobile app, support agents have the flexibility to deliver instant IT support at any time and from anywhere.

GoTo Resolve Agent mobile app

GoTo Resolve is more than just mobile device support

Advanced features and capabilities make more possible for remote and in-house teams.

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    Background Access

    Get more done without disrupting work. Fix problems or execute maintenance tasks, without interrupting the current user’s workflow.
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    Unattended access

    Work on any machine, even without the end user present. Remote unattended access helps keep everyone up and running.
    Learn More >
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    Agent collaboration

    Don’t leave customers on wait on hold while agents hunt down answers. Bring senior problem solvers into a session or seamlessly hand off calls for expert assistance.
    Learn More >

GoTo Resolve at-a-glance

Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.

Explore GoTo Resolve >
  • Streamline support and respond, act, and resolve issues – all in one place.

    Streamline support

    Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
  • Maximize productivity with time-optimizing features like unattended access.

    Maximize productivity

    Time-optimizing features like unattended access and multi-session handling let agents and employees get more done.
  • Make secure I-T simple and keep systems safe while business stays up and running.

    Make secure IT simple

    With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.

Start using mobile device support with your free GoTo Resolve account

Provide world-class remote support for their mobile devices – so they can work at home or on the go