Remote support for every device
With the increasing number of tools employees use for work, keep them all up and running with GoTo Resolve.
- Remotely view and control devices running Android 6+ to seamlessly perform tasks and resolve issues.
- By leveraging the iOS Broadcast feature, agents can remotely view any iPhone or iPad running iOS 11+ for fast, easy support.
- Agents can engage in Chromebook support sessions to remotely view employee issues.
What can you do with mobile device support?
Now agents can easily troubleshoot employee Chromebooks, iOS, and Android devices.
Available for iOS and Android
Download the GoTo Resolve Agent mobile app
Access managed devices, launch a remote session, and view live performance data (and more) all from a mobile device. With the GoTo Resolve Agent mobile app, support agents have the flexibility to deliver instant IT support at any time and from anywhere.
GoTo Resolve is more than just mobile device support
Advanced features and capabilities make more possible for remote and in-house teams.
Background AccessGet more done without disrupting work. Fix problems or execute maintenance tasks, without interrupting the current user’s workflow.
Unattended accessWork on any machine, even without the end user present. Remote unattended access helps keep everyone up and running.
Agent collaborationDon’t leave customers on wait on hold while agents hunt down answers. Bring senior problem solvers into a session or seamlessly hand off calls for expert assistance.
GoTo Resolve at-a-glance
Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.
Streamline supportRespond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
Maximize productivityTime-optimizing features like unattended access and multi-session handling let agents and employees get more done.
Make secure IT simpleWith enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.