Remote support for every device
With the increasing number of tools employees use for work, keep them all up and running with GoTo Resolve.
- Remotely view and control devices running Android 6+ to seamlessly perform tasks and resolve issues.
- By leveraging the iOS Broadcast feature, agents can remotely view any iPhone or iPad running iOS 11+ for fast, easy support.
- Agents can engage in Chromebook support sessions to remotely view employee issues.
What can you do with mobile device support?
Now agents can easily troubleshoot employee Chromebooks, iOS, and Android devices.
GoTo Resolve is more than just mobile device support
Advanced features and capabilities make more possible for remote and in-house teams.
Conversational ticketingModernize your IT help desk by bringing the support request process onto the messaging platforms your teams are already using, like MS Teams and Slack.
Security architectureGo beyond the basic requirements with technology built with a security-first mindset and zero trust architecture that locks out malicious actors.
IT automationFree up your help desk for more valuable and rewarding work by automating routine, mundane tasks like software installation and updates.
GoTo Resolve at-a-glance
Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.
Streamline supportRespond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation.
Maximize productivityTime-optimizing features like unattended access and multi-session handling let agents and employees get more done.
Make secure IT simpleWith enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.