Success Story: Endsleigh
Often times, collecting the information needed to validate and settle claims requires the customer to send in photo or receipt evidence to a Loss Adjuster, which can prove both time-consuming and inefficient from the claims department. Endsleigh's customer feedback supported their views and helped Endsleigh realize that they clearly needed to find the right technology to make the process slicker and smarter.Rescue Lens provides an interactive session between a claims handler and the customer which enables the customer to fully engage in the fulfillment process. Endsleigh is now able to settle certain low-value claims at First Notification of Loss and this is part of their successful ‘one touch & settle’ process.
Since initiating a pilot program with Rescue Lens, Endsleigh has been able to consistently achieve NPS scores of 10/10 in their customer insight program, which surveys customers after settling their claims.
With over 55 years in the education community, students are at the heart of everything Endsleigh does. They're dedicated to providing market-leading insurance solutions for students, teachers, alumni and education establishments that’ll make sure they’re protected at every step.
“Rescue Lens has proven to be the ideal tool for helping us deliver the kind of fast, convenient claims process our customers want and helps retain loyalty with our brand.”
-Simon Powell
Claims Operations Manager, Endsleigh
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