What is cloud PBX?
Cloud PBX phone systems, sometimes called virtual PBX or hosted PBX phone systems, remove the initial investment in PBX equipment and the ongoing expense of maintenance. This enables businesses of any size to offer internal and external calling without the high costs, including handling incoming calls and providing call forwarding capability. And, since cloud PBX systems are online services, you can realize the immediate advantage of newer features like video conferencing, paging, call recording and messaging for your phone number.
The advantages of cloud PBX
A traditional landline telephone system can’t hold a candle to the benefits of cloud PBX for business. This communication solution allows small businesses to communicate virtually with clients and employees.
No huge upfront costs
A conventional on-site PBX can cost thousands of dollars just to purchase. On the other hand, virtual PBX services have much lower startup costs. You may only need to buy IP phones. Or, you can just opt to call from your laptop or mobile device.
There’s no need to call your phone company to update your call routing or to tie up money for future capital investments. A virtual PBX platform lets you make changes on the fly from any computer or mobile device so you can easily customize your phone system as your business needs change, including providing toll-free numbers for your customers and remote employees.
Thanks to its virtual nature, a cloud PBX can be up and running in hours. No cable cabinets or server switches necessary. Many cloud PBX phone systems are also designed with non-IT users in mind, meaning any office manager can easily set things up by themselves.
Admins and users are no longer tied to a brick-and-mortar office. A hosted PBX system lets you take your business communications wherever you go. Your mobile workers can still make and receive calls using their business numbers just as if they were in the office.
Why choose GoToConnect for your hosted PBX?
All the cloud PBX features you could ask for and more
The cloud PBX features raise the bar on phone service and traditional PBX.
With a virtual PBX solution, all employees can answer a call, place it on hold and have someone else pick it up.
Find Me/Follow Me
When one or more lines don’t answer, calls roll over to the next available line.
Get in-depth, clear data to estimate caller demand and improve response times.
Create however many extensions that your organization requires.
24/7 Customer Support
Connect with our world-class support anytime via chat, email or phone call.
Collaborate face to face in HD video with online meetings powered by GoToMeeting.
Cloud PBX Frequently Asked Questions
- How do cloud PBX systems compare to on-premises PBX?
An on-premises PBX helps connect employees with customers worldwide, but traditional PBX systems require physical equipment purchases and certified technicians on staff for upgrades or repairs. These PBX costs can be costly, and the phone system itself can be complicated to manage as business needs change. In addition, since your communications depend on one system, your business is at risk when a power outage occurs.
A cloud PBX system, meanwhile, can be implemented and customized easily by anyone, letting your phone system scale as your organization grows. Multiple cloud-based servers mean your system will always be available. And, since cloud-based technology shifts the cost away from your business, upgrading to a cloud PBX system can save your business money.
- How much does a cloud PBX phone system cost?
Compared to a conventional PBX system, which can cost thousands of dollars to buy and just as much to maintain, cloud PBX is the affordable option. GoToConnect offers everything you’ll need in a cloud PBX phone solution for one low, monthly per-seat price. Plans start at $19.95, with custom pricing available for large numbers of users. Learn more
- How do cloud PBX solutions work?
As the name implies, cloud PBX relies on cloud-based technology, which uses the internet to store and move data rather than hardware servers that you own on-site. Your office phone lines still call in the same manner, but the voice signals are routed through the cloud by your PBX provider to their destination.
- Is there any maintenance for a cloud PBX system?
In a cloud PBX solution, the responsibility for maintenance, upgrades and monitoring shifts from your shoulders to your provider’s. If any issues crop up, you don’t need to allocate IT resources yourself to fix them. You can let your cloud PBX provider handle it. It’s one of the strongest reasons to choose a purely cloud-based solution because your business can get the cost-effective benefits of an enterprise-grade PBX system without worry or hassle.
- What should I look for in a cloud PBX phone system?
The best cloud PBX systems combine the security and quality of on-premises solutions with the flexibility and simplicity of modern communications. You’ll want a service provider that offers useful features like voicemail, chat, fax, text and video conferencing without asking you to pay extra.