What is hot desking?
Hot desking is space-sharing for an office environment or conference rooms and meeting rooms. In these scenarios, employees don't have an assigned desk or permanent desk, nor do their team members. Instead, they share desk spaces and devices with their co-workers on revolving shifts.
GoToConnect's hot desking feature for work environments employs users’ desk phones. Hot desking isn't necessary if a user makes and receives calls through GoToConnect on their laptop or mobile device. However, in cases when a physical desk phone is preferable, GoToConnect enables those phones to work independently of specific employees. This includes access to phone-specific features and quick intercom options.
Hot deskers can use a hot desk-enabled phone by dialing *43 and then entering their personal roaming profile username and password. After the phone reboots, the phone is tied to that hot desker. From there, the phone will access that individual's Caller ID to make outbound calls, store voicemails, and receive incoming calls for that personal extension.
The advantages of hot desking
When office workers use the same workspaces, they minimize the need for large offices in an expensive real estate market like that found in New York. The reduction in devices also means smaller equipment investment.
Today's companies need to scale up or down, as needed. Hot desking provides a model for quick workforce changes that now define today's business environment. When situations arise where you may need to shut down offices, having hot desking helps you temporarily scale down.
Eliminate Upfront Expense
Hot desking doesn't require an upfront investment to tap into the benefits of this communication technology. You don't need to purchase expensive software or pricey subscription plans.
Flexible Work Environments
Hot desking enables businesses to have remote workers come into the office anytime, without wondering where they can work. Workers can also be rotated in and out for various shifts, making this ideal for service-based businesses with round-the-clock hours.
Hosted phone systems
Forward your extension to any cell phone, landline, or co-worker.
Send and receive unlimited faxes from your email inbox.
Use an unlimited amount of extensions at no extra charge.
Listen to voicemail messages from anywhere – internet, mobile device or outside line.
All employees can answer a call, place it on hold and have someone else pick it up.
Get a single cloud-based communication platform for voice, chat, text, and meetings.
Frequently asked questions
- How does hot desking work?
Use a hot desk-enabled phone by dialing *43 and entering your roaming profile username and password. Once you are finished and ready to leave the office, you hit the logout button on the phone and it reboots to its previous state.
- What can a hot desk phone access?
The hot desk phone will access your Caller ID to make outbound calls, store voicemails, and receive your extension's incoming calls. You will also be able to get your personally programmed speed dials. Directories also remain intact.
- What are some examples where it makes sense to use the hot desk feature?
A good use case is if you are an auditor, an employee visiting from a different location, or your company uses a shared-desk plan.
- What are the main benefits of hot desking?
Team members get the convenience of working from any desk, office, or building. Your company saves money, economizes workspace, and establishes rotating schedules.
- Who can use hot desking?
Anyone in your company who has a roaming profile username and password can use the hot desking feature.