Jive is now GoToConnect!
More than a name change, GoToConnect addresses your crucial needs to have a truly unified, cloud-based phone and meeting solution that lets your organization do business from anywhere on any device.
Power your productivity targets
Connect customer journeys across any channel using advanced multi-channel tools and AI with GoToConnect Contact Center Pro, powered by inContact.
- Connect customers to the right agent across any channel
Choose from 30+ native digital channels, including voice, email, web chat, messaging, mobile apps and social media. Immediately improve customer satisfaction by empowering customers to choose their preferred channel to reach you.
- From Contact Center to Profit Center
Seamlessly blend inbound and outbound omnichannel interactions, increase agent utilization, and enable active outreach to your customers. Use the predictive dialer to generate more revenue and fewer hang-ups.
- Gain business speed and flexibility
Deploy agents anytime, anywhere for maximum operational flexibility and implement contact routing and interactive voice responsive (IVR) changes in hours, not days or months.
Your Enterprise Contact Center Platform
Brands You Can Trust
With LogMeIn and Nice inContact, you know you’re getting industry leading solutions from trusted brands. Both award-winning companies are recognized by analysts like Gartner, IDC, Frost & Sullivan and more.
Simplified application management
Contact Center Pro ties into your GoToConnect business phone system, ensuring every call is routed, tracked, and managed correctly. Plus, you get your communications and contact center all on one easy to understand bill.
Experts at Your Service
Implementing an enterprise contact center requires deep knowledge of best practices to ensure a successful deployment. That’s why with each engagement, we coordinate with Nice inContact to always deliver the very best to help you succeed. Whether you need hands-on assistance, guidance, or want to DIY, enterprise-class resources are on hand every step of the way.
Contact Center Pro Frequently Asked Questions
- How do I sign-up for GoToConnect Contact Center Pro?
Contact our sales associates to get started at: 877-548-3007.
- What is a contact center?
A contact center handles inbound and outbound customer communication over multiple digital channels such as voice, chat, email, messaging apps, social media, text, etc. Contact centers use various types of advanced technology to help resolve customer issues in real-time, to track customer engagements, and to capture customer interaction performance data.
- What are the benefits of a contact center for my business?
Contact centers not only improve the customer experience but enable your customers to perform common routine tasks, such as requesting an account information or scheduling appointments without the need to interact with your agents. Contact centers also provide consistent and cohesive omnichannel customer experiences.
- How is a contact center solution different than a call center?
A contact center allows agents to accommodate digital engagement across many different channels like email, chat, messaging apps, etc. while a call center helps businesses field their incoming and outgoing calls to/from customers better. One is not necessarily better than the other – it all depends on your customer support needs!